Statements
see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Improved Call-In Verification Is Rolling Out
As we announced last month, we're in the process of releasing a new way for you to verify your call-in users — removing the need to ask for a one-time passcode.
Instead of sharing a code over the phone, accountholders will be prompted to complete an in-app high risk challenge. Upon successful completion of the challenge, they’ll be verified and you’ll see that confirmation in Banno People. This new option works in tandem with our high risk action blocking features as well, as blocked devices won’t be able to complete the challenge. For more information on this and high risk action blocking, visit our Knowledge Base.
Once we have completed the rollout, this feature will replace the one-time passcode option to verify a call-in user in Banno People. There is no contract required for this feature. In July, we released this to an initial wave of early adopters. Next up, we will release it for the wave of early adopters who selected August 5 as their enablement date. Finally, we will enable the feature for all other institutions on August 19, 2025.