Advanced Guidance for Jack Henry Conversations
Accelerate issue resolution by initiating video calls directly within Conversations, where agents can utilize secure screen sharing and real-time cursor placement to provide high-touch, human support.
Features
Explore the features that make our digital banking platform stand out.
Curious about recently released features? Discover what's new on our digital banking platform.
Accelerate issue resolution by initiating video calls directly within Conversations, where agents can utilize secure screen sharing and real-time cursor placement to provide high-touch, human support.
Users can unblock new devices using a trusted anchor device they’ve already logged into.
Effectively communicate important information to users with high-visibility messaging displays.
Leverage direct links in messages to navigate accountholders to specific in-app features or external applications.
Boost engagement and reduce drop-offs by connecting with visitors before they log in, using Conversations built natively into your public site.
Create interest-only loan payments directly within the platform, accelerating the payment process and reducing administrative overhead.
Access modern reporting and visualization directly within the Jack Henry ecosystem. Feel confident working with data and turn it into actionable insights.
Users can link an external debit card to transfer funds in real-time between eligible accounts.
Users can see a clear description of how their loan payment is broken down with consolidated transaction views.
Securely automate Nacha file transmissions with your existing approval workflows.
Securely automate Check Issue file transmissions to minimize manual uploads and maximize efficiency.
Notify accountholders when they’re navigating to an external application.
Classify and label deauthorized devices and history events to help identify suspicious and potentially fraudulent activity.
Small and medium business owners can accept debit and credit card payments in real time, all within their native digital banking app.
Users' digital banking apps can automatically categorize transactions and generate more readable names, whether they are for accounts with their financial institution or external accounts.
Feature functionality may vary based on your financial institution's core platform.
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