see what’s new with our products

Be sure to study the Knowledge Base documentation we added or edited during October:

• Financial Crimes Defender Watchlist & Watchlist Plus Product Overview: We released a new product overview that highlights the new Watchlist and Watchlist Plus features of Defender.
• Financial Crimes Defender Scams & Scams Plus Product Overview: We released a new product overview that highlights the new Scams and Scams Plus features of Defender.
• Jack Henry Tax Reporting: We added Jack Henry Tax Reporting to our existing State of Jack Henry Platform page.
• Jack Henry AI Fabric: We released a new product overview that acquaints customers with Jack Henry AI Fabric.
• Notifications for Jack Henry Exception Manager: We added new information about how to set up notifications for new exceptions.
• Jack Henry Wires Reports: We added a new page dedicated to the preset wire reports available in Jack Henry Insights.
• Banno Marketplace: We launched a new Banno Marketplace page that will evolve with our Banno Marketplace offerings.
• Agents Closing Conversations: We added documentation that walks customers through how to set custom messages when conversations are closed by agents in Banno People.
• Banno Business Bill Pay: We added a new page covering bill pay functionality in Banno Business.

Reminder: Due to browser behavior beyond our control, some PDF links may open directly in this same browser tab.

Jack Henry Intercept is marching toward general availability, with rollout scheduled to start this October. If you’re still wondering if Intercept is right for your financial institution, check out the fraud-protection benefits we described in last month’s Statement. Then, be sure to get the ball rolling with your Sales Executive!

Preparation for Current NuDetect™ Customers

If you haven’t contracted for Intercept yet, it’s critical to make the move well before Dec. 31, 2026, when Mastercard™ will officially retire NuDetect and the product will no longer function. While we’re nearly past our Oct. 1, 2026 date guaranteeing your installation prior to the NuDetect retirement, we’ll still make every reasonable effort to prevent a gap in security coverage when NuDetect becomes defunct. We urge you to coordinate with your Sales Executive right away. And be sure to join us for bi-weekly Intercept Office Hours, which are open to customers contracted for either NuDetect or Intercept.

Agent Saved Replies arrives next week to help your support teams save time and energy through maintaining personal reply collections directly in Jack Henry Conversations. With saved replies, your support reps can reuse message templates that are easily inserted into a conversation – ensuring consistent communication for those frequently asked questions.

Now, what about for your staff members who handle more specific or niche service areas looking to customize their replies? This feature covers them too! With My Replies, individuals now have the option to create their own saved replies, visible only to them.

Check out the Saved Replies documentation on the Knowledge Base to learn more about how you and your team can start leveraging these functionalities. No additional contract or support is required. Your team can use Agent Saved Replies as soon as it’s released, which is currently targeted for the week of October 5.

Guess who showed out in the 2026 WebAwards competition. Yep, that’s right: Banno institutions cleaned up again this year! We’re thrilled to have so many Jack Henry customers trust Banno Content for your website design and development needs, and our Web Solutions team is proud to help many of you bring home some hardware! Keep reading for all the glorious details.

Our UX Evolution journey for iOS is nearly complete; however, we have decided to use Mobile 3.39 as an opportunity to fine-tune a large set of screens in final preparation for enabling Liquid Glass with Mobile 3.40. We want to get the remaining UX changes in your accountholders’ hands as soon as possible, so we can find and address any lingering issues ahead of Mobile 3.40. As such, please be aware that we may push additional patches to Mobile 3.39, if any tweaks prove necessary.

Editor’s note: The paragraph above was edited on Oct. 13, 2026.

Note that we also expect more meaningful UX changes for the Android app with Mobile 3.40, though we will not enable Material Design 3 quite yet.

Why are we taking a little more time? Put simply, we want to get this right. Adopting Liquid Glass and Material Design 3 is exciting modernization work, and we’d like to review the details carefully before turning on the new native design systems. Once Liquid Glass is enabled (and later, Material Design 3 for Android), we won’t be able to return to the previous design system, so a bit of extra care now is worth it. We’ll keep refining and improving the app over time, and the Liquid Glass aesthetic will be a lasting part of that.

Upcoming Minimum Supported OS Version Change

When we enable Liquid Glass (with Banno Mobile 3.40 on iOS), we will update the minimum supported OS version to iOS 26.3, which is compatible with all iPhone models that support iOS 26. This includes the iPhone 11 and newer models.

With that same Mobile 3.40 release, the minimum supported OS version for Android devices will advance to Android 11.0, which is supported across compatible Google Pixel and OEM devices. Because the Android ecosystem comprises thousands of phone models across hundreds of manufacturers, Google doesn’t publish a page listing every compatible device for Android 11.

Note: Your accountholders on older iOS and Android devices will still maintain access via mobile browsers.

As always, you can visit our Mobile UX Design Evolution page on the Knowledge Base to learn more about our plans for upcoming releases.

We can’t wait to welcome our financial institutions’ engineers and third-party developers back for another awesome Jack Henry DevCon experience! We’ve put together an incredible lineup again for this year’s conference.

What can you expect from your DevCon experience? This is your opportunity to connect directly with Jack Henry’s technical leaders, gain insights from expert speakers, explore our latest innovations, and dive deep into the future of financial technology.

Early bird registration is officially open! Better lock in your spot today at our lowest rate.

Event Details

Here are the key details to know about DevCon 2027:

• Dates: February 23–24, 2027
• Location: UT Dallas, Bass Lecture Hall
• Address: 800 West Campbell Road, Richardson, TX 75080
• Early Bird Pricing: $499
• Early Bird Deadline: October 31, 2026

To take advantage of the Early Bird Pricing, grab your ticket right away: Register now!

Looking to start building, but feeling stuck or unsure where to begin?

Check out Go Build Something: A Challenge to Credit Unions by Alexander Carlston, Chief Innovation Officer at Great NorthWest FCU.

Carlston shares how someone without a traditional web-dev background used AI (Claude) and Cloudflare Workers to build and host a live Banno plugin in just six hours. It’s a compelling proof of concept showing that anyone can bridge technical gaps to build custom solutions for their account holders.

Dive deeper: Check out Carlston’s GitHub repo, watch his quick demo video, or explore the official Banno SDK docs for the Plugin Framework to build your own!

Coming soon, your financial institution will have the option to suspend digital banking users directly within Banno People. This new capability will let your employees immediately block access, halt background device syncing, and cease alerts for a given accountholder – making this an ideal tool for managing inactive users or instantly securing an accountholder that’s under review. Unlike a permanent deletion, suspending a user is fully reversible, so your team can manually reinstate access and restore the user’s profile at any time!

Stay tuned for future updates as this project moves closer to completion.

During the first full week of October, look for an impactful enhancement to land for your institution admins and Banno Business users! We’re updating the account details screen in Banno to deliver full transparency for swap loan accounts.

Starting Tuesday, October 6, your administrators can configure email notifications directly in Exception Manager to receive alerts whenever a Rapid Transfers exception item is created.

While exceptions for Rapid Transfers are uncommon, configuring notifications will ensure your team is alerted when action is required, enabling faster decisioning and streamlined processing for Rapid Transfer exceptions. Notifications are sent at most once every 30 minutes per configuration.

Now your financial institution has the option to inform accountholders if they’re navigating to any external application you think deserves a “speed bump” message!

No additional contract or support ticket is required for configuration. To get started, check out the details we provided last month or visit the External Applications Knowledge Base doc.

We’ve wrapped up our work to satisfy requirements from the final rule from the Federal Deposit Insurance Corporation (FDIC) regarding logo display and designation of non-deposit products. This gives your institution plenty of time to make any needed configuration changes well ahead of the April 1, 2027 compliance date.

The result is three distinct features, all in various stages of rollout:

• The speed bump, now available to all institutions, lets you notify accountholders when they are leaving your app for any external application promoting or supporting non-deposit products.
• FDIC logo display is being added to login and related screens as of Banno Mobile version 3.39, slated to hit stores in October, and will begin appearing in Banno Online as well as JHA OpenAnywhere within the next week or so.
• Designation of non-deposit products is also rolling out in October. When available, you’ll be able to grant the Manage deposit insurance display permission to the necessary groups, and then configure which account types are considered non-deposit. Account types designated as such will display the “Not FDIC insured; no bank guarantee; may lose value” disclosure on account detail views. By default, no account types will display a disclosure until your institution makes this change.

No support case is required; we’ll automatically roll all of these features out to applicable institutions.

Now that the Jack Henry Intercept rollout is nearly underway, we’ve kicked off recurring office hours to help you get started with this powerful fraud-protection product. Our product and security experts look forward to answering your questions and discussing configurations, so we can help ensure a smooth migration to Intercept!

Since these sessions involve sensitive security matters, we’re not posting the registration link publicly – but we will gladly provide the link to customers contracted for either NuDetect or Intercept. Just email gotomarketstrategy@jackhenry.com from your financial institution email address to request an invite to any of the following sessions:

• Tues., Oct. 13, 2026 10:00 a.m. CT

• Tues., Oct. 27, 2026 10:00 a.m. CT

• Tues., Nov. 10, 2026 10:00 a.m. CT

• Tues., Dec. 8, 2026 10:00 a.m. CT

We hope to see you there!

The native Jack Henry Wires reporting described in the June Statement is now available in Jack Henry Insights!

Let’s be real – a massive conference like Jack Henry Connect can get a little wild. Between packed halls, endless coffee runs, and dozens of session options, decision fatigue is very real. We want your Connect experience to be high-value and low-stress, so we did the heavy lifting for you!

To help you get the absolute most bang for your buck, we strategically structured our session lineup into three distinct pathways. Think of this as your personalized navigation map – pick a track, zero in on your goals, and skip the scheduling stress. There are more sessions than those listed below, and we encourage you to explore all of the awesome content, but maybe this can make things a little easier for you.

Manually assigning and re-keying loan numbers is about to be a thing of the past in LoanVantage. Coming on Wednesday, October 14 in release 2026.5, SilverLake customers will have the option to enable the new Loan Number Generator capability.

How It Works

This add-on enables LoanVantage, when used with SilverLake, to generate account numbers before the round-trip process has been completed. LoanVantage can generate the number using data from the core system, or the user can adjust the account number manually. Here are a few other important details to know:

• Loan number generator functionality works with jXchange cores.
• When the loan number generator functionality is activated, a new button appears next to the Loan Number/Description field in the facility. This icon is only available in edit mode.
• Some fields must be completed on the file and facility for the functionality to operate.

Getting Started

To get started with Loan Number Generator, please open a jSource case and the operations team will assist you.

We’re powering up the existing OpenAnywhere integration with Alloy! Work is underway to support Alloy Journeys workflows and incorporate the Alloy Journeys SDK to enable the step-up verification methods provided by integrated vendors.

We’re working with Alloy to plan a phased rollout to help existing Alloy customers to migrate from workflows to Journeys. More information is on the way!

Remember when we said Beneficiaries for OpenAnywhere were coming soon? Well, they’re here and available for all Jack Henry cores. Raring to unlock the functionality? Just open a support case on the For Clients Portal to let the OpenAnywhere operations team know you want them to reserve your spot in the implementation queue. It’s a light lift that’s covered by a two-hour CWR. Reach out today!

We’re updating our in-app and login logos for OpenAnywhere and LoanVantage to better highlight their role in delivering new Jack Henry Origination functionality. The update is live in LoanVantage and coming to OpenAnywhere in October. Please let your teams and internal users know ahead of time so they recognize the new OpenAnywhere design!

Credit unions using OpenAnywhere can soon capture applicant membership eligibility data during onboarding, mapping these inputs directly to designated code values inside the Symitar core.

Testing was completed over the summer, and we’re preparing for general release now. Stay tuned for more details!

Since we’ll be busy having a blast with customers at Jack Henry Connect, there are no Tap2Local and Jack Henry Rapid Transfers Office Hours scheduled for October. It’s not too early to register for our November sessions, though:

• Tap2Local: Tues., Nov. 10 at 3:00 p.m. CT

• Rapid Transfers: Wed., Nov. 18 at 3:00 p.m. CT

If you have questions or suggestions for our SMEs, we’d love to see you there.

As noted in the SLA sent earlier today (Sept. 30) to all Banno institutions, this month we launched Tap2Local.com. The new website is designed specifically for Tap2Local merchants, including prospective small businesses and sole proprietors interested in learning more about the solution.

The site provides an overview of Tap2Local’s key features and benefits, explains how the solution works, shows merchants where to access Tap2Local within your financial institution’s banking app, and answers frequently asked questions.

Coming soon, the website will feature use cases for common business types, and we’re adding a search tool that will help prospective users identify participating banks and credit unions that offer Tap2Local.

Check out more details below.

If all the news about stablecoins, tokenized deposits, and other forms of tokenized money has you asking how your financial institution should respond, this event is for you.

Whether you’re a tokenized money newbie or a self-proclaimed expert, our strategy, engineering, and product leaders at Jack Henry are here to give you their analysis of current industry events, demonstrate the working software we’re building to address emerging use cases, and – like any good office hours – answer all your burning questions.

Register here for our next office hours session on Thurs., Nov. 18 from 1:00-2:00 p.m. CT and catch up on previous office hours recordings any time on the For Clients Portal.

Soon, you’ll gain greater control and confidence over ACH prefunding with our upcoming ACH Prefunding Balance Validation feature.

Before ACH payments are transmitted, Treasury Management will automatically validate available funds using the ACH company’s designated prefunding offset account. Banks will have the flexibility to configure which account balance is used for validation. If sufficient funds are available, payments proceed as expected. If funds are not available, users will receive clear messaging indicating the payment could not be processed due to insufficient funds.

This enhancement will help reduce failed transactions, strengthen payment controls, and provide greater visibility into prefunding requirements before ACH files are sent for processing. Stay tuned for more details as we prepare for launch!

Get time with key Treasury product experts during our upcoming Treasury Management Office Hours! Heads up that we’ve removed the October session (due to Jack Henry Connect) from the slate of upcoming Office Hours:

• Mon., Nov. 23, 2026 10:00 a.m. CT
• Mon., Dec. 28, 2026 10:00 a.m. CT
• Mon., Jan. 25, 2026 10:00 a.m. CT

We hope to see you there!

Remember, we won’t be hosting our recurring meetups during October, but we hope to see you at Jack Henry Connect in Kansas City, MO on October 19-21!

We’ll resume these recurring meetups again in November:

• Product Security Meetup: Wed., Nov. 4, 2026 at 3:00 p.m. CT
• Developer Office Hours: Tues., Nov. 10, 2026 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Nov. 13, 2026 at 11:00 a.m. CT

Please reserve your seat today!

In the coming months, all Banno Business customers will notice a minor label update in User management and People. The Role field is getting renamed Management access across all Banno Business and household accounts. The options are also shifting from Admin, Viewer, and User to Admin access, Viewer access, and None to better reflect that this setting specifically controls access to the User management tool itself.

This is strictly a terminology change in support of our strategic direction to expand role permission entitlements and give end users greater flexibility to manage their own roles. There is no action required on your end, though you may want to update any internal documentation or training guides that reference the old labels.

Be sure to study the Knowledge Base documentation we added or edited during September:

• LoanVantage Express Product Comparison: We updated our LoanVantage Express product comparison to reflect new support for flood services in LVX.
• Symitar in Jack Henry Platform Permissions: This new page describes the permissions available to credit unions using Symitar in Jack Henry Platform.
• Households: We updated this documentation with new information about auto-deleting household users.
• Jack Henry Wires Integrations: We updated this page to reflect newly completed integrations with Banno and Banno Business and added a new section for core integrations.
• FactorSoft Key Integrations: We added a new product overview to help FactorSoft customers and prospects better understand available integrations.
• Jack Henry Wires Saved Views: We updated the “Jack Henry Wires” page with details on the new saved views feature.

Reminder: Due to browser behavior beyond our control, some PDF links may open directly in this same browser tab.

Intercept is a powerful, configurable tool that proactively identifies and prevents fraud attempts, enhancing security for both institutions and their accountholders. By leveraging advanced scoring from multiple specialized providers and real-time data, Intercept gives your financial institution the direct control you need to stop fraud before it happens – all while preserving a smooth user experience for your accountholders.

One of our go-forward Jack Henry Platform offerings, Insights is the modern reporting and visualization tool that lets your team create, edit, and maintain custom queries as wanted or leverage several out-of-the-box report templates to help you hit the ground running – today!

In our May 2026 Statement, we announced our work to redesign the Banno Support app to provide a more intuitive, unified experience for your financial institution’s support team. These changes will be delivered in a series of releases over the coming months, and we are happy to announce that the first big release is right around the corner.

Stuck on a problem, or have a how-to question, or seeing a weird error message from an API?

Join the conversation in the Jack Henry Developer Relations Community and get help from fellow developers and our team.

As discussed last month, your financial institution will soon have the option to let accountholders know when they’re navigating to any external application you think deserves a “speed bump” message.

When configuring any external application (via Users & Groups in Banno Admin), your authorized staff will be able to select the Display notice before opening external application checkbox and enter a message in the text field. Accountholders will then see that message presented as a speed bump after clicking the external application link in Banno.

For configuration details, please see our External Applications documentation on the Knowledge Base.

Jack Henry Wires Saved Views makes it easier to access the wires and wire messages that matter most to your administrators. Now you can select filters and save them as reusable views, letting you quickly switch between different filtered views and pick up where you left off without losing your filters.

There are four initial preset views – Processing Wires, OFAC Review Required, Approval Required, and Verify Accounts. You can also create additional personalized views with your preferred combination of filters! Check out our documentation for more information.

Up next on this front? Soon, we will work on giving your admins the option to create unique preset views and display them for specific employee groups. Currently, each custom view is only accessible to the user who created it. There’s no timeframe to share yet, but you can bet we’ll provide updates as this follow-up enhancement progresses.

Driven by IdeaLab feedback that tells us this feature is in high demand, we are working toward making seamless core connectivity a reality for LoanVantage customers!

Our new Loan Number Generator feature eliminates manual entry errors, enforces consistent formatting, and significantly reduces application friction by generating a unique identifier directly within your workflow.

The first iteration of our new Loan Number Generator module focuses specifically on the successful integration and call handling between LoanVantage and the SilverLake core, but support for Symitar and other Jack Henry and third-party core systems will follow.

We’ll be rolling this out in the coming weeks, so keep your eyes peeled for a formal announcement!

Our Banno Mobile 3.38 release will start to wind down our UX Evolution journey for iOS. As you’ll see below, our Android team ran into some additional work to finish before pushing hard toward fully implementing Google’s updated Material Design 3.

Important: When we enable Liquid Glass for Banno Mobile on iOS, we will also set the minimum supported OS version to iOS 26.3. This change may occur as soon as our Mobile 3.39 release; however, we will keep you posted on timing and provide advanced notice beforehand.

Today, whether the action is taken by a Banno end user or a Unified Identity Service end user, all events related to authentication and profile activity are lumped together under the same Activity event filters (User > Authentication and User > Profile). We recognize that this isn’t ideal for reporting purposes.

To mitigate this, Unified Identity Service will soon become an events publisher for Jack Henry Enterprise Events Service. This will initially include events for any updates end users make to their Recovery Phone and Recovery Email fields for now, but we will continue adding events incrementally.

More information to come – once we’re ready to share release timing and specific event names.

Jack Henry Rapid Transfers are making a powerful impact for our financial institutions and your accountholders, and we want to be certain that your bank or credit union knows all you need to know about the feature. Therefore, in addition to our recurring Office Hours, we’ve scheduled a couple of important one-off webinars – one on compliance considerations and another on driving adoption.

Previously, Banno Admin required your employees to reauthenticate by starting a new session after 30 minutes of inactivity. This 30-minute session inactivity timer was implemented as a security measure that was effective at preventing security attacks such as session hijacking.

Recently, we updated the Banno Admin inactivity settings to match that of Jack Henry Identity, due to the robust protections our Identity authentication framework offers. Sessions now remain active for 24 hours (as of June 2026) rather than forcing users to continually ensure their session remains active – since that’s no longer necessary, we also removed the dialog that used to prompt users after 29 minutes of inactivity.

Discover how leading financial institutions are driving Tap2Local adoption and growing merchant services. In this one-hour webinar, you’ll gain actionable strategies to identify high-potential merchants, equip staff with practical resources to support business clients, and leverage proven marketing materials to increase adoption and drive growth.

We’ll preview the event during the Sept. 11 Digital Banking Meetup, with registration details available on the For Clients Portal and via email invitation later in September.

Save the Date: Tues., Sept. 29, 2026 at 2:00 p.m. CT

Registration opens soon. Secure your place on the attendee list early by emailing “Save my seat” to MarketingCenterSupport@jackhenry.com.

Engagement is still high for our recurring Tap2Local and Jack Henry Rapid Transfers Office Hours, and our SMEs from both Jack Henry and Moov are happy to keep these interactive sessions rolling! If you have questions or enhancement suggestions, we’d love to hear to them.

Please register today for these upcoming sessions:

• Tap2Local: Wed., Sept. 2 at 3:00 p.m. CT
• Rapid Transfers: Wed., Sept. 16 at 3:00 p.m. CT

Heads up: We won’t be holding these Office Hours during October, because we will be deep in preparation for Jack Henry Connect. But we look forward to seeing you for Office Hours again in November. Stay tuned to the Statement for details and registration links.

We officially launched the redesigned Treasury Management Back Office (TMBO) user experience on Friday, August 14. The updated experience is designed to offer a more intuitive, efficient workflow while aligning TMBO with the broader JH Digital platform strategy, paving the way for greater consistency across products and faster adoption of features.

The legacy interface will remain available as a fallback option through October 1, giving users time to transition. As with any major platform transition, our teams are hard at work resolving issues being reported by Treasury Managment banks during the rollout. We will continue to leverage office hours and SLAs for ongoing communication.

Don’t miss our upcoming Treasury Management Office Hours! Register now for all scheduled sessions. We won’t ask you to plan too far into the future, but here are dates and times for our next three:

• Mon., Sep. 28, 2026 10:00 a.m. CT
• Mon., Oct. 26, 2026 10:00 a.m. CT
• Mon., Nov. 23, 2026 10:00 a.m. CT

Our Treasury team looks forward to seeing you there.

We hope to see you at the next round of these long-standing, recurring meetups:

• Developer Office Hours: Tues., Sept. 8, 2026 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Sept. 11, 2026 at 11:00 a.m. CT
• Product Security Meetup: Wed., Nov. 4, 2026 at 3:00 p.m. CT

Be sure to save your spot today!

When you visit the Knowledge Base (or our Wistia demo channel for the Tap2Local demo linked below), be sure to check out some of the more notable pieces of documentation we added or edited during August:

• Tap2Local Payment Links Demo: We’re happy to share a new demo video showing the payment links functionality of Tap2Local.
• Bulk Deleting ACH Batches: The Knowledge Base has a new section dedicated to bulk deleting ACH batches in Banno Business.
• Treasury Management Consulting Services Overview: We created an overview document that dives into Treasury Management’s new Micro Engagement Model for Consulting Services.

Reminder: Due to browser behavior beyond our control, some PDF links may open directly in this same browser tab.

UI Enhancements

Early this September, you’ll notice some nice user interface (UI) enhancements to the Knowledge Base. Especially noteworthy is that we will begin adopting elements from Forge™, Jack Henry’s design system.

Insights is a reporting and visualization tool designed for high-level, user-friendly reporting anyone at your financial institution can use. Not only does Insights include a number of report templates to help you get started, but you can also create your own with queries unique to your curiosities.

Initially, the following datasets are supported, and so many more are on the way:

• Activity and App Usage
• Bill Pay
• Remote Deposit Capture
• Conversations

Banno Business users will soon be able to select and delete up to 10 ACH batches simultaneously from their batch list. Delivering this bulk delete feature for ACH will eliminate the current need to clear out accidental duplicates or outdated files by clicking through a tedious, one-by-one deletion process.

As we move through several critical development efforts, as well as ongoing work to adopt the new native design systems, we’ve made the decision to adjust our normal release cadence for this next cycle.

Interested in financial spreading and risk management excellence? Check out Jack Henry’s Commercial Lending Insights Summit, coming up on September 16-17, 2026 in Dallas. This comprehensive two-day event for both banks and credit unions features in-depth presentations by industry expert Richard Hamm and discovery sessions that will let you influence the future of commercial origination at Jack Henry. Learn more or register today on the event page.

Based on the popularity of an IdeaLab request, we gave you Loan Interest Rate viewing last year. Thanks to another popular IdeaLab request, now it’s time to deliver the same for Demand Deposit Accounts (DDA)! Deposit Interest Display is coming to Treasury Management at the close of business on August 11. This is a baseline change that cannot be disabled, so you’ll want to be sure that your customers are aware of the changes headed their way.

The Authentication Framework is built on open standards like OAuth and OpenID Connect (OIDC). They’re foundational technologies for developers, but some of the concepts can be difficult to grasp if you’re new to authentication and authorization.

As a quick recap, Exception Manager helps streamline the process of handling Rapid Transfer exceptions – which we should note are rather rare – by giving your team clear decisioning options right within Banno Admin.

Now that the dust seems to have settled on the final rule from the Federal Deposit Insurance Corporation (FDIC) regarding logo display and designation of non-deposit products, we’re hard at work implementing the requirements and preparing for rollout this fall. Rest assured, we plan to implement all required changes well ahead of the updated April 1, 2027 compliance date.

Last July, Banno Business introduced support for International USD wires with a global institution entitlement. This month, we’ve enhanced the experience with more-granular control! Your authorized administrators can use the new International wires permission to control who has the option to transmit international wires. For more information, check out our Knowledge Base documentation.

Important: Access to the International wires permission also requires enabling the institution-level International Wires entitlement. If your financial institution has already had this turned on, there is no further action required. If you’d like us to enable the institution-level entitlement, just submit a support ticket, and we will get you squared away.

Earlier this week, we released Wire Comments, which gives your authorized staff the option to – you guessed it – add internal comments to a wire without leaving the Jack Henry Wires user interface.

In our May 2026 Statement, we announced our work to integrate Jack Henry Wires with both Treasury Management and Banno Business for SilverLake. This integration allows for wires digitally initiated in these experiences to automatically show up for processing within Jack Henry Wires.

Note: This functionality already exists for Banno Business credit unions.

We’ve expanded the Find Account feature in Jack Henry Wires! In addition to customer or member accounts, users can now search for general ledger accounts when creating a wire, helping streamline wire creation and reduce manual entry for required debtor fields.

To dive deeper, visit our Knowledge Base for details on feature functionality.

Our Banno Mobile 3.37 release will mark significant advancement in our UX Evolution journey, and your end users will start to notice elements of Apple’s Liquid Glass design system and Google’s updated Material Design 3 implemented more widely (though not entirely) throughout the apps.

To learn what you can expect in the upcoming release, hop over to our Mobile App UX Evolution Knowledge Base docs for an even closer look.

Know Your Customer rules have made it tricky to offer beneficiary enrollment in the past, but now your applicants can designate beneficiaries within the OpenAnywhere account opening workflow.

We’re wrapping up the beta testing and will be rolling this out on a per-core basis as it becomes available. Stay tuned for more updates!

Remove friction from the new account funding process with the new internal transfers feature of OpenAnywhere. Active checking, savings, and time deposit accounts can be designated as potential funding sources for internal transfers, though banks and credit unions can choose to limit the account types displayed at your own discretion.

Support for this highly anticipated functionality is live for all Jack Henry core systems, so open a support case if you’d like to join the queue for implementation.

Help us break through the sheer volume of rules surrounding tax-favored accounts (TFAs) with support for Individual Retirements (IRAs) and Health Savings Accounts (HSAs) inside OpenAnywhere!

This functionality is currently in beta with SilverLake, CIF 20/20, and CoreDirector banks, but we’re looking for a Symitar OpenAnywhere customer to help us test this new feature that will make it easier than ever to increase deposits and deepen accountholder relationships. Please reach out to Senior Product Manager Kevin Campion if you’re interested in participating.

We understand that uploading a file of issued items or manually entering a check can be frustrating if your Banno Business users cannot enter their payee information precisely as it’s stated on the check itself. Therefore, we have updated the related Payee field to now accept up to 80 characters (expanded from 35 characters) for better alignment and fewer exceptions.

This update went out in the SilverLake and CIF 20/20 R2026 release. Once your bank recieves that release, this functionality will automatically become available to you. No further action or support ticket is required.

As you hopefully read in the Release Notes published on July 14 (on For Clients Portal), your authorized administrators can now export comprehensive Settlement reports as CSVs that include the same data displayed in Banno People.

The demand for faster, more convenient money movement continues to grow. Join our upcoming webinars and learn how to drive adoption, master compliance, and maximize the value of Jack Henry™ Rapid Transfers at your institution.

Banno Business users can now sort recipients within any payment batch by name, amount, or transaction type (credit/debit). This feature, which was highly requested via IdeaLab, is live and ready for your commercial accounts!

For your business clients, this eliminates the frustration of scrolling through disorganized lists. Users can now align the digital layout with their internal spreadsheets, making it faster to edit batches and verify totals. By matching their existing workflows, this feature directly reduces costly manual entry errors, such as applying funds to the wrong vendor or mistakes in payroll.

If you have a need to make your accountholders aware when they’re navigating to certain external applications, you’ll soon have the ability to do so. We’ve made it as easy as a checkbox and free-form text field on any given external application, giving your team complete control over which applications this applies to as well as the message you need to pass along.

We’re giving Tap2Local merchants even more control over how they collect payments and stay informed on daily business activity with two major updates – User-Defined Payment Amounts and Customizable Notifications.

We also want to provide an update regarding merchant eligibility.

Please swing by our Tap2Local and Jack Henry Rapid Transfers Office Hours, featuring experienced SMEs from both Jack Henry and Moov. We’d love to hear about your experience to date, answer any questions, and collect any ideas you have for future enhancements!

If you haven’t heard, heads up that our product, strategy, and engineering leaders are hosting recurring Tokenized Money Office Hours, where they discuss the direction of all tokenized money (such as stablecoins). Please join us for their important insights and to see demos of the software – including previews of in-flight work – that will help your bank or credit union bridge across crypto and fiat monetary systems.

Register now for the two sessions remaining in FYQ1:

• Tues., Aug. 4 at 12:00 p.m. CT
• Tues., Sept. 1 at 12:00 p.m. CT

As mentioned in the most-recent Treasury Management Quarterly Meetup, the new Back Office will be live after close of business Friday, August 14. We believe the new experience will provide a more intuitive and efficient workflow, helping users navigate Treasury Management Back Office (TMBO) with greater ease and confidence. In addition to usability improvements, the new architecture aligns with the broader Jack Henry Digital platform strategy.

We will provide updates via SLAs and weekly Office Hours for Back Office! Register for TMBO Office Hours here: Monday sessions | Thursday sessions

Please join our product team for our recurring Treasury Management Office Hours. You can register today for all dates we have scheduled, including these three upcoming sessions:

• Mon., Aug. 24, 2026 10:00 a.m. CT
• Mon., Sep. 28, 2026 10:00 a.m. CT
• Mon., Oct. 26, 2026 10:00 a.m. CT

Positive Pay users can now correct any mistakes made when entering issued items, whether it be a check number, amount, or date. This takes the burden of making these corrections away from the bank and puts the power in the user’s hands!

This impactful enhancement was enabled for all Treasury Management banks on Tuesday, July 21. For more information, please visit the Knowledge Base.

You won’t want to miss our upcoming events in August:

• Developer Office Hours: Tues., Aug. 11, 2026 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Aug. 14, 2026 at 11:00 a.m. CT
• Product Security Meetup: Wed., Aug. 19, 2026 at 3:00 p.m. CT

We’ll see you there!

Head over to the Knowledge Base to read the documentation we added or edited during July!

We hope you’re loving the new Statement experience. If we can say so without breaking an arm patting the ol’ back, we certainly think it’s a major upgrade. Still, our Statement team is already noodling on ways to continue iterating.

How about you? Are you digging the new experience? We’d appreciate your insights and any ideas you have for further improvements. Please take a minute to complete this short form.

Passkeys are among the most secure multi-factor authentication (MFA) methods for protecting users from malicious actors; therefore, we are further refining the Banno user experience to ensure broader education and adoption of passkey functionality.

Coming relatively soon, we’re implementing Conditional Create for consumer users of Banno Online who also have credentials saved in a password manager. Once released, when such users successfully log in again, the Conditional Create feature will automatically create a passkey on their behalf – without requiring additional work from the user!

Now that more products are onboarding with Jack Henry Identity, we’ve implemented Initiated Logout for Banno Admin and/or Jack Henry Identity sessions. When an administrator logs out of any app in Banno Admin (as they normally would), now they see a dialog confirming whether they want to completely sign out of Jack Henry.

The admin has two options:

• Fully sign out: Clicking Fully sign out will end the Jack Henry Identity session entirely, including any sessions related to other integrated products.
• Stay signed in: Clicking Stay signed in will end the session for the specific app from which they initiated logout without terminating the admin’s Jack Henry Identity session as a whole.

The admin can also close out all browsers to end each of their Jack Henry Identity sessions.

We are pleased to announce the general release of our new Enterprise Workflow integration for SilverLake bank customers who have Banno Business and Enterprise Workflow (EWF).

This integration automatically generates the NTID and initial business administrator directly through your customized onboarding workflows. By bypassing traditional core NETPAR menus entirely, this enhancement eliminates sync delays, allowing the new business and user to appear in Banno People instantly.

Your team can now finalize Banno permissions and send the user invite without a single moment of downtime, dramatically accelerating your business onboarding timeline. For complete implementation and configuration documentation, please see this Onboarding with Enterprise Workflow Knowledge Base doc.

It’s here. Digital provisioning for Mastercard credit unions and credit cards is now generally available for all CPS customers.

This has been a long time coming. We hit some real friction along the way, specifically iOS encryption errors that made this harder than it should have been. We worked through it, and we’re glad we did.

Here’s where we stand today: Apple Wallet and Google Wallet are now supported across the board. If you’re a Card Processing Solutions (CPS) customer on Banno, your cardholders can add their cards to either wallet, on both Visa and Mastercard, whether it’s a debit card or a credit card.

We know some of you have been waiting on this. Your members have been waiting too. We’re thrilled to report that the wait is over. To get started with digital provisioning for Mastercard credit cards, please submit a support ticket. If your credit union isn’t contracted for CPS, please contact your Digital Experience Sales Executive to learn more.

Knowledge Base enhancement

As you dive into our latest documentation updates, you’ll want to know about a handy enhancement to the Knowledge Base – Copy links for headings. Simply hover over any heading (first- through fourth-level headings), click the Copy link icon, and share the link to send someone directly to that heading!

As a quick recap of what we shared last month, Exception Manager helps streamline the process of handling Rapid Transfer exceptions by giving your team clear decisioning options right within Banno Admin. Once released, your authorized administrators can manually post the exception or retry it with ease. The feature also uses detailed transaction types to clearly explain which part of the transfer failed, empowering your staff to resolve issues efficiently without additional, unnecessary postings to your General Ledgers.

Jack Henry Identity now supports identity federation to Entra ID in addition to Active Directory. This allows more flexibility for your financial institution to determine which identity provider works best for your team.

While the added flexibility is an obvious win, it’s also important to understand that this configuration will impact the user experience in various ways. As one example, once federation is configured, all self-service password rules and resets will be handled within Entra ID.

We’re happy to announce a new feature via our Data Hub integration as well as some exciting news about some upcoming enhancements that should ship soon!

As our iterative work continues progressing toward the complete cutover, later this summer, to Apple’s Liquid Glass design system and Google’s updated Material Design 3, you can follow our user experience (UX) updates and plans on the Knowledge Base – Android App UX Evolution.

Being a central hub for your users means providing tools that make moving money effortless. With Jack Henry Rapid Transfers, you can help people move quickly and confidently, while strengthening their reliance on your services.

Hear from your peers

Curious how others are driving adoption? Join our upcoming webinar to see how financial institutions are successfully rolling out Rapid Transfers. You’ll also gain practical insights from Jack Henry product experts and learn how to take advantage of a free campaign available in the Jack Henry Marketing Center. Save your seat today.

Stay tuned for what’s next

A new Rapid Transfers campaign is launching next month – complete with ready-to-launch assets designed to boost engagement and keep more funds within your financial institution. From emails and social content to digital banners and more, you’ll have everything you need to promote faster transfers with ease.

The ability to flag history events is actively getting rolled out to all financial institutions! Within Banno People and in the Identity app, your designated staff can now flag history events as suspicious or fraudulent as well as add notes to help with any ongoing investigations or to provide context when reviewing past events.

To get started, you just need to grant access to the right staff members by assigning three new permissions – View flags, Manage suspicious flags, and Manage fraudulent flags. The rollout is expected to be complete within the next few business days.

Important: New features released for Identity App are also relevant to customers with Treasury Management, so this update benefits Banno and Treasury customers alike!

By now, you’re well aware that Tap2Local is the modern, cloud-based payment solution that’s leveling the playing field with specialized fintechs by letting the merchants you serve accept debit and credit card payments right there – in real time! – on their iOS or Android devices.

With this industry-changer now widely available, you may be thinking, “Tap2Local is a solid solution that won’t change much over time,” right? Not by a long shot. Tap2Local is too crucial to your finanical institution’s future for Jack Henry to rest on our laurels. Instead, we’re continually examining new ways that Tap2Local can meet the needs of your small-to-medium sized businesses (SMBs).

Do you have questions about Tap2Local or Jack Henry Rapid Transfers? What about enhancement ideas or other suggestions? If so, you’ll want to join our upcoming Office Hours with key experts from both Jack Henry and Moov.

Register now for either session in July:

• Tap2Local: Wed., July 1 at 3:00 p.m. CT
• Rapid Transfers: Wed., July 15 at 3:00 p.m. CT

We’ll see you there!

Join key product, strategy, and engineering leaders for insights on the direction of all tokenized money (including stablecoins) and to see demos of the software we’re building to help you bridge across crypto and fiat monetary systems.

Register now for any or all of our upcoming office hours during FYQ1:

• Tues., July 7 at 12:00 p.m. CT
• Tues., Aug. 4 at 12:00 p.m. CT
• Tues., Sept. 1 at 12:00 p.m. CT

What dovetails perfectly into the Banno Digital Toolkit?

Meet Jack Henry Payments Orchestrator (formerly known as Victor).

We’re helping banks and fintechs work together directly so they can grow faster together. Think: one API for ACH, instant payments, wires, and virtual accounts.

Dive into the docs at JackHenry.Dev

Communication just got smarter! Our Banner and Modal Message solution now features admin targeting, giving banks the ability to segment high-priority messages specifically for business administrators instead of all users.

This targeted approach eliminates digital clutter for everyday business employees while ensuring corporate decision-makers instantly see the compliance updates, system changes, or product offers meant for them. By refining your audience, your bank can drive faster response times on critical action items and elevate the digital banking experience for the entire business.

For additional information, please review our reference guide on the Knowledge Base.

Drop in for our next Treasury Management Office Hours to engage with Treasury product team and learn how this stand-alone platform is providing the solutions your large and/or especially complex businesses need most. You’ll hear about key features available today plus what you can expect from the platform in the short term and long term. Perhaps most importantly, you’ll have the opportunity to ask our experts questions that are pertinent to your bank!

Register today for any or all of our FYQ1 sessions:

• Mon., Jul. 27, 2026 10:00 AM
• Aug. 24, 2026 10:00 AM
• Sep. 28, 2026 10:00 AM

We’d love to see you for the next round of these recurring mainstay events:

• Digital Banking Meetup: Fri., July 10, 2026 at 11:00 a.m. CT
• Developer Office Hours: Tues., July 14, 2026 at 11:00 a.m. CT
• Product Security Meetup: Wed., Aug 19, 2026 at 3:00 p.m. CT

As forecasted in May, the all-new Product Statement experience has arrived. Welcome!

This special-edition 🚀 Launch 🚀 article should give you the lay of the land and help answer some important questions you may have.

First, some insight into the purpose of redesigning the Monthly Statement: While the previous Statement design had served our finanicial institutions pretty well, we’ve been thinking through ways to better accommodate the steady flow of communication you need from our Digital Product and Operations teams (and, fairly often, other teams). The need to evolve has become ever-more apparent as the scope of our Digital team’s product offerings has continually grown. The new Statement experience is designed to help you consume our news more conveniently and efficiently than ever.

Below, you can learn more about the new features, general functionality, and a few user experince (UX) sweeteners the new Statement offers.

You can now boost Tap2Local adoption and drive engagement by using the pre-built campaign assets in the Jack Henry Marketing Center. This complimentary campaign provides an expanded set of assets – including emails, landing page, banners, brochures, and postcards – to help you empower your community today.

Ready to drive growth? Visit the Marketing Center to access free marketing materials to reach established SMB accounts or uncover consumer accountholders with potential “side gigs” who need a professional way to pay.

Our SilverLake bank customers with both Banno Business and Enterprise Workflow (EWF) will be glad to see this one: We’re wrapping up closed beta on a new enhancement that allows banks utilizing EWF to automatically generate the NTID and initial business administrator right from a customized workflow.

This update completely eliminates the need to dive into core NETPAR menus, cutting out the typical processing delays so the business and user appear in Banno People immediately. Once the workflow runs, your team can instantly finalize permissions in People and send the user invite – streamlining your business onboarding from start to finish.

Keep an eye on future Monthly Statements for the official release announcement and full documentation details. Not yet contracted for Banno Business or EWF? Reach out to your Digital Experience Sales Executive to get started.

Here are a few notable Knowledge Base pages (and collateral) we added or edited during May:

• Jack Henry Insights: Read about Jack Henry Insights, which will soon generate user-friendly, human-readable reports that can be easily created or customized.
• Tap2Local Report Exports: Learn about two new reports financial institutions can access and export to better understand merchants’ enrollment, adoption, and usage trends.
• Support App Evolution: See our new page outlining the future-forward updates coming to Banno Support and Conversations.
• Treasury Management Video Resources: Watch two new videos – Treasury Management ACH Files via SFTP and Treasury Management Wire Files via SFTP.

Note: Due to browser behavior beyond our control, PDF links may open directly in this same browser tab.

While exceptions for Jack Henry Rapid Transfers are not common, there are, ahem, exceptions to the norm. With that in mind, we’re pleased to announce that the Jack Henry Exception Manager will soon be made available to SilverLake banks to help streamline the process of working Rapid Transfer exceptions.

This will equip your team with clear decisioning options; your authorized admins can easily manually post the exception – right there in Banno Admin – or retry it so that the system picks up right where the Rapid Transfer left off.

Furthermore, the Exception Manager uses detailed transaction types to clearly explain which part of the transfer failed – such as distinguishing between an entire failed transfer or just a failed fee. This empowers your staff to efficiently resolve the issue without additional, unnecessary postings to your General Ledgers.

No additional contract or support ticket will be required for this feature, and we will provide additional details here in the Digital Statement as we get closer to launch.

Note: We also have plans to make this new functionality available on all other foundational cores in the future (we don’t have a timeframe to share yet).

Please join us at our upcoming events:

• Developer Office Hours: Tues., June 9, 2026 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., June 12, 2026 at 11:00 a.m. CT
• Treasury Management Office Hours: Mon., June 22, 2026 at 10:00 a.m. CT
• Product Security Meetup: Wed., Aug 19, 2026 at 3:00 p.m. CT

Beginning with Tax Year 2026 filings (submitted in calendar year 2027), the IRS will retire its legacy Filing Information Returns Electronically (FIRE) system and replace it with the Information Returns Intake System (IRIS). This change affects all financial institutions that file information returns such as forms 1099, 1098, 1042-S, and 5498.

These changes are part of the IRS’s broader effort to improve data accuracy, security, and processing efficiency for information returns.

How Jack Henry Is Supporting You

Jack Henry is actively preparing for the IRIS transition and offers flexible options depending on how your financial institution files today. To help you understand what’s required and what steps to take next, we’ve assembled a helpful list of frequently asked questions.

Supporting small-to-medium sized businesses (SMBs) has become a key growth driver for many banks and credit unions, but funding SMB growth can challenge traditional lending models and the risk appetites of even the most community-focused financial institutions.

Enter the Jack Henry LendingNetwork, a strategic service that helps your SMB clients access alternative lending sources when the business is not a fit for your institution’s credit underwriting standards.

Join us for a strategic discussion with time for open Q&A, and learn how you can help support SMBs in your market more effectively on Wednesday, June 24 at 1:00 p.m. CT. Register now to save your seat!

We’re happy to report big progress on a few important features for Jack Henry Wires.

Core Integrations

We completed development on our integrations with both CIF 20/20 and Core Director and each will be entering closed beta testing soon. These integrations are the last puzzle pieces for Jack Henry Wires to support all four Jack Henry foundational cores – a huge milestone that we can’t wait to celebrate! We’ve still got some testing to do before we can officially pop the champagne, but we will continue to keep you updated on our progress in future Statements, so stay tuned!

As of May 28, your authorized security administrators can now perform 2FA resets on behalf of other Banno Admin and Identity App users (including Treasury Management back office users).

Your security admins with the newest Users & Groups permissions (View security settings and Delete security settings) can now reset enrollments on behalf of another employee by navigating to the individual’s profile, clicking the Security tab, and removing their established 2FA settings.

As we’re able to integrate more Jack Henry products with Jack Henry Identity, we aim to continue enhancing our service for increased efficiency and ease of use anywhere we can. A couple goals for this ongoing work are to minimize any related need to submit support tickets and to drop the wait time involved when your staff needs changes to their security settings.

Going forward, resetting enrollments for their fellow employees will be the responsibility of your security admins, and the task will only require a support ticket or Jack Henry’s involvement in the rare scenario that all your security admins are locked out of the system.

iOS App

In the 3.35 release, we focused on updating our Jack Henry Rapid Transfers screens, which signal the overall aesthetic that will be deployed across the entire app in terms of landing pages and detail screens.

As we teased last month, we’ve been working on a new Monthly Statement experience for you. Final testing and launch prep is underway now, and we’re currently on track to make the cutover the week of June 15.

The redesigned Statement landing page will live at the same URL (banno.com/statements) and will improve upon the current design in meaningful ways. In short, the new experience features a modern design that makes it easier to browse and digest all our product news and announcements – on your desktop or on the go!

Key Features and Functionality

• Faceted filtering: Jump to the content most relevant to you with new Article Type and Product filters.
• Clean, modern user experience and responsive design that feels fresh yet familiar, like your favorite info-rich blog – whether viewed on your desktop, tablet, or mobile device.
• Convenient Copy link feature that lets you easily share specific articles with your colleagues.

Launch Timing and Communication

Here are the key dates remaining in our steady march toward unveiling the new design:

• Pre-launch SLA: Next week (between June 1 - June 5)
• Live demo: During the Digital Banking Meetup on June 12
• Launch target: Monday, June 15 🚀
• Post-launch SLA: Within a few hours of launching

Be sure to join us for the demo during the June Digital Banking Meetup, so you can see what to expect the following week, when we flip the switch on a brighter Product Statement experience!

Coming soon to Banno – greater clarity, accuracy, and transparency for your rate swap loans. We are rolling out a new enhancement, empowering your accountholders to view their contractual fixed interest rate and accurate total payment amount directly within their account details screen.

Currently, the digital banking platform only displays the underlying variable rate, which can create confusion regarding your exact contractual obligations. For SilverLake customers, this update completely closes that gap by securely integrating your comprehensive swap loan records into Banno Online and Mobile banking views. Once released, your accountholders will always have a precise, real-time look at their true loan terms.

This update brings the powerful functionality of the Banno Online version directly to your accountholders’ mobile devices.

Leveraging our advanced transaction enrichment feature, Spending by Category on Banno Mobile will give your accountholders a fast, highly accurate, and seamless breakdown of their expenses on the go. In short, the feature will empower them to make smarter decisions and improve their financial health wherever life takes them!

If your financial institution has Spending by Category enabled for Banno Online, the mobile version will automatically become available to your accountholders upon release.

Note: Our transaction enrichment service is required to enable Spending by Category. If you have not yet enabled transaction enrichment for Banno, you can get started simply by opening a support ticket when you’re ready.

The reimagined Support experience will notably improve how your support staff manages customer conversations by providing quicker access to customer context and smarter tools for case handling in a streamlined workspace built for daily support operations.

As we’re currently doing with the UX Evolution for Banno Mobile, we plan to deliver Banno Support changes in a series of releases over the coming months. To help you prepare, we’ve added a new page to the Service & Support section of the Knowledge Base that provides an early look at where Banno Support is headed. See what lies ahead. →

Last month, we completed our rollout of Device Removal Reasons. Your users (and your staff) are now prompted to provide a reason when deauthorizing devices. We’re already seeing thousands of reasons flowing through the system, providing us with crucial labeled data we can use to identify suspicious patterns of activity in the future.

Flagging History Events

Within Banno People and in the Identity app, your designated staff will soon be able to mark history events as suspicious or fraudulent as well as add notes to help with any ongoing investigations or to provide context when reviewing past events.

Once released, you just need to grant access to the right staff members by assigning three new permissions – View labels, Manage suspicious labels, and Manage fraudulent labels.

The option to label history events is currently expected to roll out to all financial institutions by the end of June – no support ticket needed.

Important: New features released for Identity App are also relevant to customers with Treasury Management, so this update benefits Banno and Treasury customers alike!

This milestone marks a major step toward delivering a more powerful, intuitive, and future-ready platform for every Treasury institution.

Early feedback from our Beta partners is already helping shape refinements to workflows and operational controls. We’re excited to bring this evolution to all Treasury banks later this summer!

This enhancement lets businesses transmit Issued Item files directly to Treasury Management using sFTP – minimizing manual uploads and reducing the risk of human error. Key capabilities include automated file loading, a new Issued Items File Activity page for viewing and processing files, PDF downloads, notifications, and full use of existing Positive Pay entitlements and mapping tools.

Contact your account executive to contract for this service or ensure that your existing Data Transmission contract covers Check Issue Items in addition to sFTP for wires and ACH.

The Developer Relations team has updated our video gallery with a brand-new recap video of the CU Build 2025 event.

We hope this quick trip down memory lane sparks some creative inspiration for your team and gets your credit union pumped to join us this year as CU Build is making its grand return to Nashville from July 24 – 26, 2026. We’d love to see you there!

Here are a few of the Knowledge Base guides that we added or edited during April:

• Jack Henry Data Hub: We added information about Data Hub’s new data egress options.
• ACH Search Recipients: We added a section that describes the new Search Recipients tool for Banno Business.
• Treasury Management Quick Reference Guide for Channel Information Reporting: We launched a new guide that will help your staff effectively use the Information Reporting suite within the Treasury Management platform.

Please join us at these upcoming events:

• Digital Banking Meetup: Fri., May 8, 2026 at 11:00 a.m. CT
• Developer Office Hours: Tues., May 19, 2026 at 11:00 a.m. CT
• Treasury Management Office Hours: Tues., May 26, 2026 at 10:30 a.m. CT
• Product Security Meetup: The May meetup has been canceled, and we’re working on scheduling the next round. Once we know the date, we’ll add it to the Jack Henry Events page.

If you’re interested in extending support to potential account holders through your marketing website, you’re now able to do that using the same triage tooling your staff is already familiar with in Banno Support. Should your existing account holders also reach out in this way, we make it easy to securely “upgrade” a guest chat to a fully authenticated conversation inside of Banno Mobile or Online. You can learn more about Guest Chat on our Knowledge Base.

Guest Chat is also available as a part of the Support Suite for Jack Henry Conversations, which includes everything below in a nicely buttoned up package:

• Guest Chat
• Video Chat and Co-Browse
• AI Summaries
• Multi-Language Support

If your institution is interested in Guest Chat or the Support Suite, reach out to your account executive today!

The previously announced document capabilities are now available in production. Financial institutions can download a PDF of the wire list based on applied filters, as well as generate an enhanced printed form export that includes all wire details, required disclaimer language, and your financial institution’s logo as configured during onboarding.

While logo management is currently handled through existing onboarding configurations, we are actively working toward a centralized resource management experience that will let your administrators maintain branding assets directly. In the interim, please contact Jack Henry for any updates to your logo.

We have enabled these document capabilities for all customers with Jack Henry Wires. No support case is necessary.

We’re putting more power into the hands of your Jack Henry Identity admins. To streamline your internal workflows, we are developing a new administrative tool that allows your team to manage employee Two-Factor Authentication (2FA) settings directly – no Jack Henry support ticket required.

Efficiency by Design

Currently, resetting an employee’s 2FA enrollment requires a manual process handled by our development team. This update changes that. Soon, your admins will be able to remove individual 2FA methods themselves within the Users & Groups > Security Settings interface. This means immediate resolutions for your staff and less downtime for your internal operations.

We’re excited to announce a new integration path for financial institutions looking to use Microsoft Entra ID (formerly Azure AD) as a secondary identity provider. While we currently support Entra-backed credentials through LDAPS, our next major move focuses on the OpenID Connect (OIDC) federation standard, which will provide a more robust and familiar login experience for your staff.

Entra ID as Your Source of Truth

For financial institutions that choose this integration, Entra ID will become the primary home for user management. To ensure a clear, confusion-free experience, Jack Henry Identity settings pages will automatically hide options that are handled by your internal Entra setup. This includes profile edits, password rules, and self-service resets. It also includes the management of security preferences like 2FA and passkeys.

Additionally, your Entra ID configuration will govern your account status details like lockouts and inactivity settings. By letting employees leverage their existing Entra credentials for all integrated products, you will not only enhance security, you’ll simplify their entire workday.

To learn more about our Entra ID integration for Jack Henry Identity, visit the Knowledge Base.

Managing user lifecycles across multiple systems can be a manual hurdle, so we’re working on a way to automate it. Targeting this fall, we’re planning to integrate SCIM (System for Cross-domain Identity Management) into Jack Henry Identity for user provisioning.

Modernizing Your Workflow

Currently, Jack Henry Identity focuses on authentication. This means that while users can log in via Jack Henry Identity, managing their group memberships and product authorizations still requires manual work within specific authorization systems. Our SCIM project is designed to bridge that gap, moving from manual entry toward a fully modernized, automated solution.

Android App: Material 3 Kickoff

Now that our exploration of Material 3 is nearly wrapped, we’re ready to start the engine! Beginning with the Mobile 3.34 release, we’re officially kicking off our flow-based conversion to this modern design framework. Here is the game plan for the 3.34 foundation:

• Dynamic Theming: We’ll begin using the Material Theme Builder to generate and consume themes. This new look will feel very familiar, as it’s designed to align closely with your current theme while meeting the technical standards of the Material 3 engine.
• Focused Rollout: To ensure a smooth transition, this new theme will only appear on screens that have been fully upgraded to the new UX.
• First Look: We’re targeting the Recently used devices screen as our first conversion milestone in 3.34.

As we continue preparing for future releases, we’ll keep you posted right here in the Statement and on our Android App UX Evolution Knowledge Base doc. Stay tuned!

If you thought you heard it mentioned in the Digital Banking Meetup, your ears weren’t deceiving you: a new-and-improved Statement page design (yep, this very one) is coming! Our crew has been hard at work behind the scenes designing, developing, and testing features we know you’re going to love, from easy-to-filter product and article type tags to a fresh new layout that’s a breeze to browse.

In next month’s Statement, we’ll share more details – including a demo and launch dates. Stay tuned!

You now have more control over how transfer limits work for your accountholders. Previously, velocity limits in Jack Henry Rapid Transfers were tracked per debit card, meaning each card a user added had its own separate limit. Going forward, you can choose to apply limits across all of a user’s linked debit cards combined, giving you a clearer picture of how much any one person is moving in a given period. New enrollments will default to this per-user setting automatically.

If your financial institution is already supporting Rapid Transfers and you want to make the switch, you’ll need to update your configuration in People > Rapid transfers > Settings.

If you have questions about this feature or anything else related to Rapid Transfers, drop by our recurring Rapid Transfers Office Hours.

In early May, we’ll be giving you the option to turn on self-service forms in Banno. This feature will let you extend your forms library from Form Builder to the digital banking experience, so accountholders can complete and submit them.

When enabled, a new Forms menu will be presented to your users, where they will see the forms you’ve made available. When submitted, they create a new Conversation, where your team can view the responses. You can specify which forms are available for your website, inside Conversations or in the Self-Service forms option.

No support case is needed, but you will need to both enable the feature and configure forms to be displayed.

Device Removal Reasons

In Banno Online and within the Identity screens of Treasury, we are now asking for reasons when a device is removed (further described on the Knowledge Base). This same functionality will be coming to Banno People and Identity soon. On consumer apps, accountholders have the option to dismiss the prompt; however, providing a reason is required when removing devices from the Identity app or Banno People. Learning why devices are removed will help us identify risky patterns of activity so we can be better equipped to prevent fraud in the future. We’ll begin asking accountholders for these reasons in Banno Mobile as of version 3.34 (targeting early May), and you can expect to see it in People and Identity around the same time.

That’s right, retail credit unions: Starting May 4, you can offer Tap2Local, our powerful new cloud-native, hardware-free payments solution that empowers SMB owners to accept debit and credit card payments in real time! Integrated seamlessly with Banno Online and Mobile, Tap2Local gives your credit union exactly what you need to compete in the SMB space and recapture transactions that you’re currently losing to payment processors like Square.

On April 14, our credit unions that had not yet registered for Tap2Local should have received an SLA with extensive details about the go-live plan. If you’re subscribed for SLAs and you missed that email, please search for subject line, “General Alert: Your Tap2Local Go-Live date is May 4, 2026.”

That SLA provides everything you need to know about configuring the Tap2Local enrollment prompt to target your ideal business owners, providing merchant support via Conversations, and accepting our Revenue Share plan. The SLA also includes a complete list of documentation and additional resources. If by chance you didn’t receive the SLA, please open a support case so we can get you squared away.

Already signed up for Tap2Local? Fantastic! You’re already supporting your local businesses with industry altering features, and now, on May 4, your authorized admins will see a new Tap2Local dropdown in People that they can click to access the Settings screen and configure the Tap2Local enrollment prompt.

Be sure to join our product and compliance experts during the recurring Tap2Local Office Hours for answers to any and all questions you may have. We’re excited to help you get rolling with Tap2Local!

If you’ve got merchants who bill clients for services, this one’s for them. Merchant invoicing is coming to Tap2Local in mid May, and it’s exactly as straightforward as it sounds! This new feature will give your business accountholders a simple way to create an invoice, send it to a client as a payment link, and collect the money – all without leaving your app.

This is a meaningful expansion of what Tap2Local can do. Currently, the product is focused on payments at the time of transaction, which is great for businesses that sell at a counter or through a checkout flow. But a lot of small businesses don’t work that way. Contractors, consultants, freelancers, and service providers all bill people. Soon, Tap2Local will work for them too.

Alongside Invoices, we will also ship a lightweight Customers feature. Merchants can then build and manage a simple customer list, which ties the invoicing experience together and will set us up to do more in this space over time.

Both features will be available to enrolled Tap2Local merchants on Banno Online and Mobile. No additional configuration is needed.

What’s New

To provide greater visibility into issued item files, the Issued Items File Activity page provides a centralized view of all issued item file submissions. Once files are successfully uploaded, authorized users can quickly access:

• File details including file name, size, source, and processing user
• Transaction totals for checks, voids, and overall dollar amounts
• Timeline tracking with received and processed dates for each submission

To enhance management and research, the new page also gives you more control and efficiency when managing issued items:

• Interactive actions to review raw file data
• Improved search and research using a flyout filter to locate files by name, source, date, or total amount

Whether you missed Jack Henry DevCon 2026, or just want to relive the magic, we’ve got you covered. We’ve published the session recordings on our YouTube channel for your viewing pleasure.

From the Banno Digital Toolkit, to the Digital Core, to MCP and AI, you can dive into the details to your heart’s content. Less searching, more watching!

Check out the full playlist on YouTube.

From the active batch screen, users can search recipients by name, ID, batch name, or amount. More importantly, we’ve added editing abilities: end users can now update recipient details immediately within the search results without navigating the entire batch.

This update transforms a multi-step administrative task into a few clicks. By allowing users to find and correct details in seconds, you are reducing the operational friction that leads to payment errors.

This feature is available now to all Banno Business banks and credit unions. No additional contract or support ticket is required.

We have quite a few new or updated Knowledge Base guides to share with you this month:

• Call-in Verification for UIS: We’ve added a new section in the Unified Identity Service guide that describes the Call-in Verification feature.
• FactorSoft MultiFactor Authentication Enrollment Guide: To help our FactorSoft clients prepare for next month’s MFA rollout, we’ve created a handy MFA enrollment guide.
• High-Risk Action Blocking Highlight: This new product collateral leverages testimonials from several financial institutions to highlight the impact of High-Risk Action Blocking.
• Saved Replies: We wrote a new Knowledge Base guide that outlines the new Saved Replies functionality for Conversations.
• Tokenized Money Strategic Overview: The tokenized money/stablecoin landscape is changing rapidly, so we’ve documented Jack Henry’s response to help your financial institution make sense of it all.
• Jack Henry Exception Manager: We’ve published a new Knowledge Base guide that breaks down managing exception items with Jack Henry Exception Manager.
• Multi-Language Support for JH Conversations Product Overview: This new product collateral details the benefits of multi-language support for JH Conversations.
• Jack Henry Identity (Entra ID Integration): The Jack Henry Identity guide now includes details on integrating with Microsoft Entra ID.

Note: Due to browser behavior beyond our control, PDF links may open directly in this same browser tab.

Please join us at these upcoming events:

• Developer Office Hours: Tues., Apr. 14, 2026 at 11:00 a.m. CT
• Treasury Management Office Hours: Mon., Apr. 27, 2026 at 10:00 a.m. CT
• Digital Banking Meetup: Fri., May 8, 2026 at 11:00 a.m. CT

Released on March 19, 2026, Call-in Verification One Time Passcode (OTP) is an advanced security process that lets end users with Unified Identity Service (UIS) quickly and securely verify their identity when calling your financial institution. Your support staff will find detailed instructions for the process here on the For Clients Portal.

Important: This functionality is intended for UIS end users (primarily Treasury Management users). It is not recommended for financial institutions without UIS. For a refresher on other details we shared in our previous announcement, please see last month’s Statement.

We’ve made a meaningful upgrade to the check capture experience across several of our remote deposit integrations, and your accountholders are going to love it.

Starting in late April, financial institutions using RDA, Alogent, Tranzcapture, and UrbanFT will automatically get access to a new autocapture experience. There’s no configuration, no extra cost, and nothing you need to do.

Here’s what’s changing for your accountholder and staff:

• ⚡ Faster from the start: The check capture client initializes significantly faster than before, so accountholders get into the flow quickly and without the wait.
• 📸 Capture that keeps up: Autocapture detects a clean image and fires automatically, with no button tap required. The whole process moves faster because accountholders aren’t the bottleneck anymore.
• 🏦 Better images, less back office work: Inline prompts, auto flash, and smart image correction work together to produce higher quality check images, which means fewer exceptions, less manual review, and lower operational overhead for your team.

Note: To take advantage of the updated capture experience, users will need to be on version 3.32 or later of the mobile app. No further action is needed on your side to enable this once officially rolled out. Please be aware, however, that this update does not apply to our Ensenta or Vertifi integrations.

For more details, see our iOS App UX Evolution Knowledge Base page.

You can expect our UX design updates on Android to ramp up with version 3.34, as our research and exploration of Material 3 standards is nearly finished. That also means we’re in a better spot to provide more-useful descriptions of what’s to come via our Android App UX Evolution Knowledge Base guide, so be sure to visit that resource regularly.

Banno Marketing Premium customers will now see a few new smart segments – aka, Banno source data segments – based on Banno Data. You’ll be able to target ads and messages based on the client devices used by your accountholders. The new segments focus on users who primarily use Online, Mobile, iOS, or Android devices.

We’re excited to announce a new configuration option that gives your financial institution greater control over the shares and loans your members can view and access. You can now suppress specific shares, loans, and external loans from appearing in Banno, which helps mitigate compliance risks and prevent unintentional collection attempts.

Now available for all credit unions, this feature is driven by the core warning codes your institution already uses. While this is a configuration-driven feature, the settings are managed securely by our Operations team. Please note that this functionality does not include Account Tracking Records (ATRs), as warning codes are not available within those accounts on Symitar.

How to Get Started

To get started, simply create a support ticket stating the specific warning code(s) you’d like to use for suppression, and our Ops team will update your configuration. Once set up, any shares or loans you flag with those warning codes will be hidden from the accountholder.

Flagging History Events

Within Banno People and Identity, your designated staff will soon be able to mark history events as suspicious or fraudulent as well as add notes to aid in any ongoing investigations or when reviewing past events. We’ve developed three related permissions – View labels, Manage suspicious labels, and Manage fraudulent labels – to let your administrators grant access to the ideal staff members.

The ability to label history events is still in progress, and we’re targeting a late April delivery.

In the next few days, members of your team (with the Manage reports permission for Banno Reports) will have the option to request two new reports:

• Merchant status: Lists each merchant (or merchant-to-be), their enrollment status, and actions needed to get them across the finish line if applicable.
• Merchant payment volume: Lists each merchant along with payment types and volumes.

Once available, these new reports can be exported by clicking + Create request on the Reports screen, which is accessed via the ••• (More) menu.

What once required bank intervention can now be completed seamlessly within the platform, reducing administrative overhead and accelerating the payment process for both financial institutions and your customers.

New Payment Option

End users will now see Interest Only as a selectable option in the Payment Options dropdown, alongside Regular Payment and Principal Only.

As the financial landscape evolves, tokenized money (including stablecoins) are shaping a future where traditional and decentralized finance coexist – and financial institutions must be ready. That is why we’re excited to announce a new series of Office Hours with a focus on tokenized money.

In these sessions, our product, strategy, and engineering leaders will share insights and observations on the direction of all tokenized money and demo the working software that we’re building to help you bridge across crypto and fiat monetary systems.

Register now for any or all of our upcoming office hours:

• Tuesday, May 5 at 11:00 a.m. CT
• Thursday, June 4 at 12:00 p.m. CT
• Tuesday, July 7 at 12:00 p.m. CT
• Tuesday, August 4 at 12:00 p.m. CT
• Tuesday, September 1 at 12:00 p.m. CT

We will announce additional dates in future Statements, so stay tuned for updates right here!

Ready to manage plugin cards like a pro?

We’ve added new Admin API endpoints to help you streamline plugin card management. Your team can now use the Admin API to retrieve a user’s plugins or bulk-update access for multiple plugins at once for a given user.

You could create your own automated scripts to call these Admin API endpoints as-needed, thereby reducing operational friction and freeing up your support staff.

Dive into the docs at JackHenry.Dev.

Banno Business users can now enter their personal addresses directly within the app. While this information is currently member-facing only, a future update is planned to provide credit union employees full visibility into these address details as well.

The transition to device-level authentication in Banno Mobile 3.31 initially replaced the in-app PIN screen with more modern, built-in device-level security features (device passcode or biometrics). As you likely know from our SLA communication, we have re-introduced the in-app PIN screen, giving your end users additional optionality. The in-app PIN screen is included in Banno Mobile 3.31.2 – available now for Android and landing for iOS as soon as Tuesday, March 3.

You’ll find supporting documentation for the new authentication flows on the For Clients Portal, toward the bottom of the Banno > Documentation page. Here are direct links to open the PDFs:

• Device Level Authentication User Guide for Android
• Device Level Authentication User Guide for iOS

Here are just a few of this month’s more notable documentation updates. Also, note that due to browser behavior, PDF links may open directly in this same browser tab:

• Unified Identity Service: Learn details related to the new Recovery Email and Phone fields for end users’ security settings.
  Important: Please note that password reset functionality is not yet available to Treasury Management users.
• Stablecoin FAQ: View this helpful FAQ summary document based on questions received during our February 13, 2026 Around the Corner with Greg Adelson meetup, which focused on stablecoins.
• Product Enablement Services: Read, download, and share our new product collateral for Product Enablement Services.
• Rapid Transfers on the Knowledge Base: See newly updated information on our Rapid Transfers page, from helpful link additions and FAQs to surfacing cost information.

We are gathering insights on the steps your financial institution takes when setting up new business customers, specifically regarding how CIF records are established in SilverLake and CIF 20/20 cores. Your feedback will directly influence the development of Banno Business self-enrollment, ensuring that our solution alleviates manual tasks for your team and frees them to focus on higher-priority initiatives.

Please provide your feedback and help us build a solution that meets your needs.

Don’t miss these upcoming events:

• Developer Office Hours: Tues., Mar. 10, 2026 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Mar. 13, 2026 at 11:00 a.m. CT
• Treasury Management Office Hours: Mon., Mar. 23, 2026 at 10:00 a.m. CT
• Product Security Meetup: Wed., Mar. 25, 2026 at 3:00 p.m. CT

We want to provide an update on the Future Dated Wires feature that we announced, in the December Statement, is coming soon for Banno Business users on SilverLake.

Currently in beta testing, this feature will let your business users schedule wire transfers for a specific date in the future. This is designed to give users greater control and flexibility when managing their business payments, helping them streamline operations and support more effective financial planning.

Look for additional updates here in the Statement and/or the Monthly Digital Banking Meetup as we prepare for the full release!

The verification is performed through the mobile or online banking application using Email or SMS verification. This enhances security by ensuring the caller is who they claim to be. We aim to release this feature mid-March.

As a future enhancement to this UIS-specific feature, we are building toward using High Risk Action (HRA) prompting in place of Call-in Verification; that additional enhancement will completely circumvent the need for your team to ever ask for a code that was sent to the user!

Important: This functionality is intended for UIS users, and therefore it is not recommended for Banno-only financial institutions. For users with access to Banno Messages, we strongly encourage the use of the verification with HRA method.

To reduce operational friction, JH Wires has introduced an Override Account permission to resolve beneficiary account errors. Currently, incoming ISO 20022 messages (pacs.008 and pacs.009) can fail core validation due to malformed account details, even after passing Fed and OFAC screenings. Authorized users can now input a corrected account number, which automatically triggers a validation retry. For full traceability, the system captures all actions in the audit log and retains the original account data for return processing.

In addition, new document capabilities are being delivered to production soon, including the ability to download a PDF of the wire list based on applied filters, as well as an enhanced printed form export that generates a fully populated PDF with all wire details, disclaimer language, and institutional logo. Work also continues on international wire capabilities as part of our ongoing roadmap to expand functionality and support evolving client needs.

iOS – 3.32 Recap

The plans we shared last month for Mobile 3.32 on iOS remain largely unchanged. However, some of the transitional work around the money movement experience – i.e., implementing forms and layout styles consistent with Apple’s new Liquid Glass design system – will be finalized in Mobile 3.33. While users may notice some new UI styles during this transition, the fundamental flows will not be disrupted.

For more details and to learn about other upcoming changes, visit the iOS App UX Evolution Knowledge Base page.

The upcoming Mobile 3.32 release introduces additional support for Passkeys, a major step in enhancing security and the related UX across our digital banking platform (mobile and online). End users have had passkey options during the login process (autofill) since the Mobile 3.28 release, and Mobile 3.29 gave them the choice to use passkeys in place of their password. After upgrading to Mobile 3.32, they can use passkeys as a Two-Factor Authentication (2FA) method and to authenticate during Account Recovery.

With Mobile 3.32, passkeys will also be leveraged for High-Risk Actions (HRA), providing a more secure, streamlined verification method for sensitive transactions or changes in the app.

These enhancements move us toward a cleaner and clearer token management experience for end users. The work also reflects our persistent goal to offer the best, safest authentication methods possible. Passkeys and existing security tokens will be grouped and updated with FIDO-suggested iconography for a clearer user interface. This includes listing passkeys and security keys together in the enrolled 2FA methods list, and we will eventually remove the existing Passkey section from Security Settings.

Note: We are currently working on supporting documentation, which we will provide before Mobile 3.32 is available to download.

To help you boost accountholder engagement and message visibility, the new Promoted Messages and Interstitials feature helps ensure that your most critical information is seen right there on the Dashboard, rather than sent to a crowded inbox. Plus, the ability to include deep links can more swiftly get your users where they need to go.

The feature provides a few key benefits:

• Increased visibility: By delivering high-value, banner-style messages directly on the Dashboard, you can ensure that essential information reaches your accountholders the moment they log in.
• Effective communication: These prominent placements are designed to drive end users to take essential actions, improving the overall effectiveness of your financial institution’s messaging.
• Targeted reach: Your admins can leverage these promoted messages to deliver crucial information to the specific segments that need it most.
• Smooth transitions: By including deep links to app features or external applications, your admins can send the right users to the right spots.

This functionality is included behind-the-scenes with Banno Mobile 3.31. Soon after Mobile 3.31.2 for iOS is available to download (as soon as March 3), we will enable this feature for all financial institutions. Once we do, you’ll see it available in Banno Admin ( → People → Messages) and ready to use – whenever your team is ready!

We’ve modified the Security screens for Banno Online and Mobile, making it easier than ever for your end users to manage their identity and security settings. These enhancements went live on February 24.

Think of the Security screen as a user’s new Identity Profile. The streamlined interface empowers users to handle their own login and recovery options – without needing to call your support team.

Here’s what’s new for end users with UIS:

• Self-Service Recovery: Users can now maintain their own recovery email and phone numbers directly within the app.
• ID Details at a Glance: Users can now view the specific ID details that were collected during their initial enrollment.
• Expanded Access: UIS users who don’t currently utilize other Banno products will now have standalone access to these Security screens.

This update is all about giving your users more control over their digital identity while reducing friction for your frontline staff.

Important: While the Security screens are open to all UIS users, the full Profile screens remain exclusive to your Banno users. Please also note that the password reset functionality is not yet available to Treasury Management users.

Coming soon, your authorized administrators will have the option to suspend inactive digital banking users, when necessary, directly within the Banno People platform. This new feature provides your employees with another tool to assist in maintaining your digital user base.

History Events

Within Banno People and Identity, your designated staff will soon be able to mark history events as suspicious or fraudulent as well as add notes to aid in any ongoing investigations or when reviewing past events. So your administrators can grant access to the right staff members, we’re developing three related permissions: View labels, Manage suspicious labels, Manage fraudulent labels.

The ability to label history events will be rolling out to all institutions in the coming weeks – and you can rest easy knowing nothing will change for your staff until you enable the permissions noted above.

A new Tap2Local campaign is coming to the Jack Henry Marketing Center next month, giving you a turnkey way to promote secure, smartphone-based payments for local businesses.

With emails, social content, digital banners, and more, you can equip your local business accountholders with the power to accept payments – without the headache of extra hardware or extra work for your team.

Data Hub is now Generally Available!

We’re thrilled to announce that Data Hub has officially reached General Availability – and we can’t wait for you to experience everything it brings to your Treasury Management operations. This is your moment to unlock faster insights and operational efficiencies.

Ready to get started? Reach out to your Account Executive today to review contract details and take the next step toward activating Data Hub for your bank. Let the data-powered fun begin!

What pairs well with the Banno Digital Toolkit? Meet the future of core.

Check out the Digital Core API docs to see how we’re unbundling the core and modernizing with cloud-native technology. It’s all about building a flexible, adaptable ecosystem that’s ready for whatever comes next.

Dive into the docs at JackHenry.Dev.

Coming soon, authorized credit union employees will have the ability to restrict member access to specific digital banking features using warning codes configured in Symitar.

By mapping these codes to restrictions in Banno People, your authorized employees can automatically disable features like Zelle®, ACH, wires, and external transfers for memberships flagged with specific status codes.

This feature is currently in closed beta testing; please continue to check the monthly Statement and/or the Monthly Digital Banking Meetup for an announcement regarding its general availability.

As you’re likely well aware from our previous communications, including the December Statement, we’ll soon stop supporting Authy as a 2FA method for Banno Admin. However, we’ve decided to delay Authy removal slightly – until early- to mid-February 2026. That gives your employees a little extra time to enroll in one or more supported 2FA method/s:

• Voice/text
• Authenticator app
• Security keys
• Passkeys

Since Jack Henry Identity now allows multiple 2FA methods, we recommend that users enroll in their preferred method, plus at least one backup method.

Reminder: This will also affect Treasury Management and Jack Henry Platform admins who use Jack Henry Identity for authentication.

Here are a few of this month’s more notable documentation updates:

• Security Profile Enhancements: Learn about the upcoming addition of Recovery Phone and Email fields for UIS users.
• Jack Henry Wires Approval Settings: See details clarifying that only users who belong to an approval group can deny the wire.
• Jack Henry Identity for LoanVantage FAQ: Read the latest on LoanVantage’s move to JHID, including rollout updates.
• LoanVantage Express Product Comparison: Study this net-new comparison of LoanVantage Express and LoanVantage, which also notes requirements and optional items.

In the unlikely event that any bank customers missed the recent letter from the FDIC, we want to call that out and update you all on our associated plans. Given the compliance date has been extended to April 1, 2027, we don’t intend to implement any changes in Banno Mobile or Online immediately. We currently plan to deliver the necessary changes after the first half of the year.

We will, of course, ensure that Banno apps meet FDIC requirements before the April 1, 2027 enforcement date, and we will communicate plans and progress in future editions of the Statement.

Don’t miss these upcoming events:

• Digital Banking Meetup: Fri., Feb. 13, 2026 at 11:00 a.m. CT
• Developer Office Hours: Tues., Feb. 17, 2026 at 11:00 a.m. CT
• Product Security Meetup: Wed., Mar. 25, 2026 at 3:00 p.m. CT
  Note: Be sure to register, as the date of the next Product Security Meetup has changed!

To further enhance our Identity Platform, we’re planning to integrate additional identity providers (IdP). We’ll start supporting Entra ID federation utilizing OpenID Connect (OIDC) in the coming months, although a date is not currently set. In the future we’ll look to support other IdPs, like Okta.

This integration will allow financial institutions the ability to take advantage of Jack Henry’s robust platform security features while still supporting your current Authentication Vendors. A release date isn’t currently available, but we’ll update you as this project progresses.

Important: This enhancement will apply to all products that have implemented Jack Henry Identity. Currently, that list includes everything accessed via Banno Admin, like Treasury Management and Jack Henry Platform.

Enhanced Approval Capabilities

This month, we delivered enhanced approval capabilities that let financial institutions define approval groups tied to specific amount ranges for both incoming and outgoing wires, ensuring that only the right users can authorize transactions at each tier. This brings greater precision to risk management while maintaining the flexibility needed for high-volume wire operations.

Along with what we described last month for the Banno Mobile 3.31 release (slated for early February), our preparations for Liquid Glass and Material 3 continue with the following changes scheduled for Mobile 3.32 (coming early March).“

iOS – Forms

Moving money should feel familiar across the app, from performing an internal or external transfer to sending a wire – all of which utilize form content. Therefore, in version 3.32, we’ll unify how forms look by making inputs (like text fields and date selection) more uniform as well as updating the animations used for presentation and dismissal.

Read more about these and other upcoming changes on the iOS App UX Evolution Knowledge Base page.

As we continue expanding support of passkeys among our applications, we’re wrapping development to allow passkeys as a 2FA option in addition to high-risk actions on mobile devices. Alongside these enhancements, we’ll also support the option to natively enroll in passkeys via mobile devices. All this functionality is targeted for the Banno Mobile 3.32 release in March 2026.

Related reminder: Your mobile app users can already log in using passkeys that they previously enrolled via Banno Online.

Some incremental updates to the Saved Replies experience in Banno Support are now live for your support agents.

These updates focus on visual and layout refinements that make saved responses easier to find, review, and use during conversations. Support agents may notice updated styling in Saved Replies settings, a refreshed Saved Replies menu within conversations, and small layout adjustments such as improved conversation header alignment.

Additional enhancements to Agent Saved Replies, including the ability for agents to manage their own saved responses and copy conversation transcripts, are planned for a future release.

History Events

Within Banno People and Identity, your designated staff will soon be able to mark history events as suspicious or fraudulent, as well as add notes that aid any ongoing investigations (or when reviewing past events). So your administrators can grant access to the right staff members, we’re developing three related permissions: View labels, Manage suspicious labels, and Manage fraudulent labels.

The ability to label history events will be rolling out to all institutions in the coming weeks, and you can rest easy knowing nothing will change for your staff until you enable the permissions noted above.

Available Now

The following enhancements are already live for all financial institutions that have Tap2Local enabled:

• The ability to create Moov tickets from a conversation in Banno Support (for your employees with the Manage Moov tickets permission)
• Moov ticket status updates appear as internal notes within conversations
• Moov tickets can now be clicked to view more details, including full ticket transcripts
• Conversations display a Moov tag complete with a ticket number and status in the case list for easy, at-a-glance review

Tap2Local merchants can build and manage their inventory directly within the app, even adding products with custom names, categories, images, and “modifiers” (like sizes or add-ons) to suit specific business needs.

The new catalog will integrate seamlessly into the checkout flow via a dedicated Catalog tab. Your merchants’ customers can simply tap products to add them to their cart, or they can mix-and-match items with manual keypad entries for total flexibility. With this release, your business owners will benefit from detailed line items and a clear breakdown of every transaction, ensuring that every sale is a fast and transparent experience.

Once released, this feature will automatically be enabled for all financial institutions that are live with Tap2Local; no additional contract or support ticket is required.

We’re excited to share that three major enhancements are on the way to help financial institutions and business customers automate workflows, reduce manual effort, and gain faster access to critical data in Treasury Management.

Check Issue Items via Secure FTP (sFTP)

Soon entering beta, this enhancement lets businesses transmit Issued Items files directly to Treasury Management using sFTP – minimizing manual uploads and reducing the risk of human error. Key capabilities include automated file loading, a new Issued Items File Activity page for viewing and processing files, PDF downloads, notifications, and full use of existing Positive Pay entitlements and mapping tools.

We’re excited to announce the release of three powerful enhancements designed to streamline workflows, improve data accuracy, and deliver more targeted communication across the Treasury Management platform.

Banner and Modal Messaging by Product + User

Released January 15, 2026: The latest phase of our messaging enhancements now allows you to deliver banner and modal communications targeted not only by product, but by user entitlement too. This ensures product-specific messages – such as Positive Pay alerts – reach only the users who are entitled to receive them, improving message relevance and reducing noise.

We’ve identified some common snags that developers hit when using our Simple Plugin Example on GitHub, so we made it easier to understand.

The user interface for the example project now clearly shows two learning paths, and the code feels more like real-world development.

As a bonus, the authentication flow is simpler to follow.

Our Jack Henry Platform customers will soon notice a small-but-helpful improvement to the user interface (UI) when creating permission sets or templates for Authorizations Management Service (AMS) in Banno Admin. After navigating to Users & Groups > Group list, and then clicking the JH Permission Sets tab followed by the Create a permission set button, authorized admins currently select Yes, No, or Deny for each permission in the set.

In an effort to eliminate potential ambiguity going forward, we will replace those values to Grant, Unset, and Block. This is slated to take effect on February 2, 2026.

As addressed in last month’s Statement and in recent Digital and Security Meetups, we are preparing to remove support for Authy as a standalone 2FA method for logging in to Banno Admin.

Your financial institution employees will still be able to enroll Authy as an Authenticator App, and this change won’t impact consumer users who have Authy manually enrolled in this manner. The deconversion is slated for mid- to late-January 2026.

With the rollout of Jack Henry Identity for Banno Admin authentication (login.banno.com), all users are now required to use multi-factor authentication during login. With this protection in place, we have increased the session timeout for login.banno.com to 24 hours.

This change allows financial institution employees to remain logged in for the full duration of the session without interruption. Note that no changes were made to the inactivity timer – if someone is signed out due to inactivity, that will still begin a new session (upon login).

Reminder: Your employees are able to logout of Banno Admin as usual. However, to fully end their authenticated session, they will need to log out of login.jackhenry.com as well. As more products integrate to Jack Henry Identity, this session logout experience will allow your staff to stay logged in across products as they deem fit.

Each complimentary campaign includes customizable emails, social posts, banners, and more, giving you everything you need to promote key digital banking features.

Want a closer look? Join us on January 22 for an exclusive walkthrough of the campaign assets and simple customization process – reserve your spot today!

To ensure accuracy, credit union members’ dashboard will now display their total calculated balance. This includes the principal amount plus any interest due or unpaid charges, ensuring the number on their main screen always matches the actual amount owed.

No support ticket or contract is required. Your accountholders should see the changes live now.

The security of your accountholders’ personal and banking information has always been our top priority. For years, we’ve relied on a PIN code in Banno Mobile as an extra layer of protection for accessing financial data. However, device security has advanced significantly in recent years. Modern phones and tablets now feature dedicated security chips that encrypt and store sensitive data.

To leverage these improvements and enable future enhancements, we are updating our Android and iOS applications in the first release of 2026 (Banno Mobile 3.31) to remove the manual PIN entry screen.

In its place, we will rely exclusively on device-level authentication. Biometric methods like fingerprint or face recognition will be the default, with the device passcode serving as a fallback. Since many customers use this as an option to bypass manual PIN entry today, the transition should be seamless for them.

End users who have opted out of device-level security will be required to log in after five minutes of inactivity. We will also display a message encouraging the setup of device-level authentication, if the end user hasn’t done so yet.

Soon, credit union accountholders won’t have to guess which card they used for a purchase. We are adding the last four (4) digits of their credit or debit card directly to the transaction details screen to help members quickly identify which card was used for each transaction.

No support ticket or contract is needed. Accountholders will see the enhancement once it’s ready for release – likely in mid-January.

Don’t miss these upcoming events:

• Digital Banking Meetup: Fri., Jan. 9, 2026 at 11:00 a.m. CT
• Developer Office Hours: Tues., Jan. 13, 2026 at 11:00 a.m. CT
• Product Security Meetup: Thurs., Feb. 26, 2026 at 3:00 p.m. CT
  Note: This event was formerly named the Digital Security Meetup.

Stay in the Know!

To receive SLA emails for all things that matter to you, please head to our Subscription Manager and subscribe accordingly. Please also spread the word with your colleagues, so your whole team gets the respective SLAs that matter to each of you!

The Banno team has been hard at work to bring your business customers additional wire functionality. Soon, your customers will be able to schedule single wires for a date in the future. As a financial institution, you will also have the option to limit how far in advance your customers can schedule these wires.

Once this project is completed, it will be going through a beta testing period prior to releasing to all SilverLake institutions.

Jack Henry Wires continues to build momentum as we close out the year. Building on last month’s release of expanded ISO 20022 message handling – including investigation, return, and drawdown message types – we have now fully completed the Direct Line Wires (DLW) integration. With this integration complete, JH Wires have started onboarding financial institutions using FedLine Direct, leveraging the full suite of ISO messages already supported to provide a more automated, real-time wire processing experience.

Looking ahead, we continue to make progress in International Wires while working on additional enhancements that will bring even greater flexibility and control. Soon, institutions will be able to define approval groups for each amount range, ensuring only authorized users can approve transactions at specific tiers. Additionally, a new free-text comment field for GL transaction postings will allow notes to flow seamlessly into the core for improved clarity and auditability of the GL transactions that are posted to the GL settlement account.

Our teams responsible for building Jack Henry Wires remain committed to delivering modern, efficient, and compliance-focused capabilities that support the evolving needs of our customers.

As we continue to expand our support of passkeys among our applications, we are actively working on the ability to use passkeys as a 2FA option as well as for high-risk actions on Mobile devices. Your accountholders will also be able to natively enroll in passkeys via mobile devices. These enhancements are currently on track for release with Banno Mobile 3.31 in early February 2026.

As a reminder, your mobile users are already able to login with existing passkeys that have been enrolled Online (as described in release notes for Banno Mobile 3.29).

iOS – Theming and Icons

In this release, we will continue to adjust our color usage to be more purposeful. This will include less noticeable changes such as the dividers used to separate accounts, and more visible changes such as section titles. This version will also introduce the adoption of Apple’s SF Symbols (designed to integrate their system font). The new SF Symbols will replace our existing Banno icon library – including updates to the Transaction Enrichment category icons (as seen here). The latest version, SF Symbols 7, provides additional flexibility with built-in animations and icon styles. In the future, we will leverage these advantages to enhance brand identity in the app.

The long awaited Positive Pay enhancement is getting close. When your business users upload issued item files or manual items, they will be able to enter up to 80 characters for the payee field. This will help decrease exceptions coming back for payee mismatch and let businesses upload items that better match the payee on their checks.

This will be available to Banno Business customers on SilverLake and CIF 20/20 and requires a Host code update to support. We are working to solidify timing on this front, so please look for an update in January!

We understand that business users often face the complex and time-consuming challenge of editing payees within and across large ACH batches – a request from many financial institutions. We listened to your feedback and are thrilled to announce that the ACH Search Recipients feature will be available soon!

This powerful new tool is designed to give your authorized business users unparalleled efficiency and control over their payments. They will soon be able to quickly locate and edit any recipient across ACH batches by searching for a variety of criteria, including name, ID number, batch name, or amount. Whether the business needs to swiftly address a customer-requested change, modify payment amounts or accounts, or process a notice of correction, this feature will ensure they can locate and edit any payment with ease, making their ACH batch processing faster and more efficient than ever before.

No support ticket nor additional contract is required for this enhancement, which will be released on Banno Online for all Banno Business banks and credit unions.

Entitled Treasury Management users will soon be able to transmit ACH files via sFTP! This feature allows users to securely transmit Nacha formatted files, and retains all the same approvals, challenge points, limit validations, and notifications that are in place for manually entered or uploaded ACH files today.

We’ll send an SLA with information on how to contract for this new feature in the coming weeks!

Using this labeled data, we can better identify and block suspicious patterns, and your team can more efficiently conduct necessary investigations.

History Events

Within Banno People and Identity, your designated staff will soon be able to mark history events as suspicious or fraudulent as well as add notes to aid in any ongoing investigations or when reviewing past events. So your administrators can grant access to the right staff members, we’re developing three related permissions: View labels, Manage suspicious labels, Manage fraudulent labels.

To round out the calendar year, we want to leave you with some Tap2Local takeaways you can carry into 2026. Be sure to click the links, as many of them open dialogs with more details.

Need to Know

Our new cloud-native, hardware-free payments solution, Tap2Local, integrates seamlessly with Banno and empowers SMB owners to accept debit and credit card payments in real time. Getting started is lightning quick, too. We’re seeing some merchants enabled in less than a minute from enrollment start!

Once enrolled, merchants will have three ways to facilitate payments, like we’ve seen already from wide-ranging businesses – from auto repair to home renovators to housekeeping to chiropractors and so many more. They will also benefit from true next-day card settlement and from automated reconciliation.

Next up, you need to know where you can tap into demos and details! Here’s your list of key documentation, demos, and webpages:

• Product Overview
• Knowledge Base landing page
• FAQs
• Recorded Demo
• Product Website
• Webpage on Banno.com

An industry-first offering like Tap2Local calls for additional touchpoints as you get rolling. We’ve got you covered with extensive Office Hours and special meetups, which we announce here in the Statement each month.

We built JackHenry.Dev with one goal in mind: to make it as self-serve as possible. This developer-first approach gives you the flexibility to move fast and bring your ideas to life without unnecessary friction or headaches.

Want to go the DIY (Do It Yourself) route? Great, you’ve got everything you need.

Prefer a little extra guidance? You can contract for a Technical Account Manager (TAM) for dedicated expertise when you need it.

Head over to the docs to learn more about the Technical Account Manager program.

This new tab will include all wires in the Ready status awaiting transmit and those in the Approval status awaiting approval by another user.

This enhancement is available now to all Banno Business credit unions, and no additional contract or support ticket is necessary.

To start, if any ISO 20022 required fields are not filled out, Banno will highlight all missing fields. The Amount field has also been moved up higher on the wire form.

These changes help ensure that if a wire is equal to or greater than $3,000, your business users are in compliance with the FinCen Travel Rule and that they can easily identify any additional fields they need to complete. This includes the Building/Street #, Street name, Country subdivision, and Post code fields.

No support ticket or additional contract is needed. The feature is live on Mobile for all Banno Business customers on Symitar, SilverLake, or CIF 20/20, and it will also ship soon for Online.

Within Banno Admin Xperience™ settings, your authorized admins will no longer see the two-factor authentication (2FA) toggle in Group settings – because the 2FA step is no longer optional based on Group controls. Note that 2FA is still required when logging in via a browser.

For Banno Online Xperience™ authentication, the 2FA step is no longer part of the flow when logging in via Xperience.

Both of these changes took effect on October 27, 2025 alongside the release of Jack Henry Identity.

Our new ACH Activity Reporting feature is designed to help credit unions manage and track ACH activity. As described here on the Knowledge Base, this report provides detailed information about all ACH transactions processed within a specific timeframe, and it includes critical data points such as effective dates, batch counts, and item counts for companies processing ACH.

Available now to all Banno Business credit unions on Symitar, this comprehensive report can be used for both regulatory audits and for accurately assessing fees through analysis records, giving you a powerful new tool for managing your business services.

Get ready to make digital engagement easier than ever! Soon, on the Jack Henry Marketing Center™ our Geezeo customers will have access to a new Banno Campaign Collection – four plug-and-play campaigns designed to help you reconnect with inactive users, welcome new accountholders, encourage adoption, and educate through interactive quizzes. Each complimentary campaign, available exclusively for Banno customers with Geezeo^®, includes customizable emails, social posts, banners, and more to help you promote key digital banking features.

Watch for details in next month’s Statement!

As part of our evolving engagement strategy, we aim to improve your marketing experience. Next week, Banno Marketing Premium gets a handful of updates designed to give you more control and better data. Here is what’s dropping:

• Your Ads, Your Real Estate: Don’t love the default ad location? Change it. You can now configure exactly where your ad cards appear in the list, ensuring they land right where your users’ eyes are – whether on mobile or desktop.
• Introducing Smart Segments: Powered by Banno Data, these new segments update daily and appear automatically in your list (look for the Banno chip). Use them to target campaigns and messages with fresh, data-driven precision.
• Say Goodbye to Cropping: We’ve added three new ad templates that scale your images rather than cropping them. Your ads will look crisp, complete, and exactly how you designed them.

Stay tuned for more updates in the coming months.

Don’t miss the latest additions to the Knowledge Base:

• Banno Business Reports (for banks): We moved this info to the Banno Business section. Previously, it was included in the (non Business) “Banno Reports” doc.
• Change Recovery Email and Phone: For Unified Identity Service users, new functionality is currently in beta and coming soon to all financial institutions. Learn more in our Settings and Unified Identity Service docs!
• Jack Henry Wires documentation: Read new info on the following:
• General wire settings
• Tiered approval rules
• Investigation requests
• Supported wire messages
• FAQ on FedLine Direct integration
• Jack Henry Platform Product Overview: We refreshed this product overview with sleek new visuals and additional details.
• Origination Vision Story: See what’s coming down the line and how to get positioned for the future using LoanVantage and OpenAnywhere today. You can also check out this story on Banno.com, via the net-new Lending & Deposits page!

Don’t miss these upcoming events:

• Developer Office Hours: Tues., Dec. 9, 2025 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Jan. 9, 2026 11:00 a.m. CT (time subject to change)
• Product Security Meetup: Wed., Feb. 4, 2026 at 3:00 p.m. CT
  Note: This event was formerly named the Digital Security Meetup.

Our first three Tap2Local go-live waves are complete! We appreciate the initial insights that so many of you have provided, and you can bet the house we’re using your feedback to further improve the experience across the board.

Tap2Local Enablement

To keep the lift light, all existing Banno Business organizations will be able to enroll in Tap2Local as soon as it’s enabled for your financial institution. After that, you’ll need to enable Tap2Local for each new organization, and its users, that comes online.

Note: Once the Tap2Local toggle has been enabled for an organization (on the Permissions tab of the business profile in Banno People), you should see the corresponding toggle displayed on that organization’s member profiles (under the Tap2Local heading on the Overview tab).

Remember when we said that Jack Henry Identity would pave the way for many more Identity and security improvements? We’re already putting our feet to that pavement! This month’s update includes a heads-up plus two write-ups on changes that are still to come.

Heads Up: New Jack Henry Identity Email Messages

Your financial institution employees should now be receiving new emails for actions such as Inviting New Users, Inviting Existing Users, and Password Reset Instructions, all of which are related to Identity Providers (IdP) such as Active Directory or our proprietary cloud-hosted version.

These new emails come from DoNotReply@jackhenry.com rather than noreply@banno.com. The reason for this change is that Jack Henry Identity is a shared platform service that will be utilized by other Jack Henry products outside of Banno, making these more generic for the integrated products.

Guess who’s back? In case you missed the inclusion of Jack Henry Wires™ in the October Statement or just couldn’t wait for more Jack Henry Wires content in your life, here’s the skinny on our most recent enhancements and upcoming focuses.

Newly Released

You asked, we listened – advanced wire approval settings are here! Now, you can set up approval rules so that higher-value wires require more approvals from authorized personnel at your financial institution, giving you more visibility and control. We plan to further expand this functionality in the future with group-level permissions, so you can give your staff varying approval limits based on their roles.

Our progress doesn’t stop there. We also expanded our support of ISO 20022 message types. Now included are investigation requests and responses (camt.110 and camt.111), return requests and responses (camt.056 and camt.029), and more. Check out the full list of supported message types on our Knowledge Base.

As a precursor to taking advantage of self-service offerings via the Marketplace, you’ll want to first ensure that you have assigned the soon-to-be-released Can Modify Contract permission to a group in Banno Admin. This permission will enable any of your team to execute a contract as presented in Marketplace, so we recommend conscious consideration for which groups this permission is enabled for.

To assign the necessary permission (once it’s released), open Users & Groups in Banno Admin, select the appropriate group, scroll to the People permissions, and select the Can Modify Contract checkbox.

iOS App: Changes in Development

The background and text colors used throughout the app will align to standard system colors in the Mobile 3.30 release.

We will also transition to dismissing screens via the system close button, an xmark enclosed in a circle. Previously, this has been represented with words like cancel, close, and done.

We’re targeting these changes to go live with Banno Mobile 3.30, which is currently on track for release in mid-December 2025.

You saw this announced in our latest Banno Release Notes, but this security win is worth touting again! If an end user has successfully enrolled a passkey for Banno Online, it can now be used for login on Banno Mobile. Remember, passkeys eliminate the risk of phishing and spoofing, making passkeys the most secure authentication method available to protect your accountholders.

The options to enroll a passkey on Mobile as well as use passkeys for 2FA and high-risk authentication are coming soon!

As you hopefully know by now, we’ve scheduled three December sessions for our Jack Henry™ Rapid Transfers + Tap2Local™ Office Hours. These sessions let you see Jack Henry Rapid Transfers and Tap2Local demos and hear directly from key subject matter experts – including risk and compliance team members from both Jack Henry and Moov.

Register now for any or all office hours during December:

• December 1, 2025 12 – 1 p.m. CT
• December 8, 2025 12 – 1 p.m. CT
• December 15, 2025 12 – 1 p.m. CT

Here’s what’s new:

• Product-Specific Messaging: You can now send banner and modal messages to users of selected products, whether those products are active or inactive.
• Flexible Targeting Options: Continue sending messages across all products, or tailor them to specific ones based on product status.
• Expanded Banner Capacity: The platform now supports up to two banner messages at a time. One modal message remains supported.

No support ticket or additional contract (beyond Treasury Management) is required for these enhancements. More information, including details on configuration changes, can be viewed here.

Internal Loan Payments

We’re introducing a new institution-level and company-level configuration option designed to give Treasury banks greater flexibility in managing transfer limits for loan payments. Here’s what you can expect to change:

• When Disabled: Transfers designated as loan payments – including transfers to loan accounts and scheduled loan payments – will bypass transfer limit validation, while still ensuring the debit account does not go negative.
• When Enabled: Loan payments will continue to be validated against transfer limits using the current logic.

Note: Transfers to deposit accounts will always be validated against transfer limits, regardless of configuration.

As promised in the September Statement, our Enterprise WorkFlow (EWF) product will now automatically create the NetTeller ID used for the ESI Product setup.

Additionally, the following products will be automatically onboarded to the Treasury Company:

• Positive Pay, including all eligible accounts
• Wires, including a wire company with matching CIF and all eligible accounts
• Bill Pay and Remote Deposit Capture (mRDC)

For details on how to install these exciting EWF enhancements, check out this guide on the Knowledge Base!

We know the feeling – sometimes, even the sharpest developers hit a snag when building with the Banno Digital Toolkit or simply trying to get signed up on JackHenry.Dev.

When you run into one of those tricky moments and need a quick fix, we’ve got your back! The Developer Relations team has pulled together a Troubleshooting page that covers all the common issues and provides the know-how you need to diagnose and solve them.

Head over to the developer docs to find the Troubleshooting page.

The helpful update we mentioned last month is nearly ready to deploy for all business users on SilverLake and CIF 20/20 cores! Transfer Alerts will be added very soon (likely next week), giving both retail and business users the option to receive a few key notifications about their money movement. Then, they can get notified about failed transfers and expiring scheduled transfers, which means fewer surprises and more peace of mind.

No support ticket is necessary; this feature will be enabled for all Banno Business banks. For details, see the Alerts guide on the Knowledge Base.

We are pleased to announce the full and final completion of the Banno Business alerts rollout! We appreciate your patience as we worked to get this much-anticipated project delivered to all of our SilverLake and CIF 20/20 Banno Business customers.

Your business users now have more control than ever, with a full suite of new alerts covering ACH, Wires, Positive Pay exceptions, and more, all within Banno. This is a huge step forward in enhancing the digital banking experience for your customers. For more information about Banno Business alerts, head over to the Knowledge Base.

Platform Focus: iOS

We’re actively rolling out improvements to the navigation experience on iOS to better align with native patterns and system theming.

Here’s what’s changing:

• Removing custom toolbar options
• Applying body text theme color to toolbar buttons
• Applying system primary color to labels

These updates bring our app in closer alignment with native iOS design standards, improve overall readability, and create a more consistent, familiar experience for users.

This November, we’re launching a new quarterly event designed specifically for C-suite members! Hosted by Jack Henry CEO Greg Adelson and CTO Ben Metz, this meetup will focus on Jack Henry’s efforts to offer your financial institution the tools you need to compete and win using new solutions designed with the SMB in mind – Jack Henry Rapid Transfers and Tap2Local.

Your C-suite leaders will have the chance to discuss shared challenges and hear how Jack Henry executives plan to help our customers flourish in the rapidly evolving digital landscape.

If your executive team didn’t receive the email invitation Greg sent on October 30, please email gotomarketstrategy@jackhenry.com so we can send the invite to the first event on Thursday, November 13.

This enhancement ensures your users have the option to Confirm or Decline ESI enrollments made on their behalf, whether via the ESI Management application, our Mass Enrollment offerings, or the upcoming Auto-Enrollment feature.

As communicated in the SLA sent yesterday (October 30), this impactful enhancement will be enabled for all Electronic Statements – Interactive (ESI) financial institutions after close of business on Tuesday, November 4.

For a sneak peek of this feature in action, check out this brief video.

If your institution is leveraging device blocking, you now have improved visibility into how it’s impacting your accountholders. With this report – which contains a lot of data – you gain insights into:

• Users with blocked devices
• Employees who’ve unblocked devices
• Devices which are no longer waitlisted
• Anchor device verification flows
• More data to help with your investigations

For a full list of the fields available in the export, along with descriptions, see the newly updated Export Reports documentation on the Knowledge Base.

This report is available to all financial institutions today, so head over to Reports in Banno Admin, click + Create Request, select a Date range, and select the Device blocking checkbox under the Security heading to get started.

Like your favorite dentist, we’re skipping the Halloween candy and handing out healthy treats instead. Reach right into our Knowledge bucket and grab the latest docs:

• Digital Banking
• Banno Transaction Enrichments: Added new transaction enrichment details around our native solution.
• Banno Admin Authentication: Updated to reflect changes that will come when Banno adopts Jack Henry Identity.
• Same Day ACH: New details that outline the properties of Same Day ACH.
• Banno Business FAQ: A collection of FAQ updates regarding Banno Business Alerts.
• Account Origination
• Business Accounts in OpenAnywhere: New feature overview in the Account Origination section that details OpenAnywhere’s business account functionality.
• JHA OpenAnywhere: Recent updates to the JHA OpenAnywhere product overview, including support for business accounts, tax-favored accounts, beneficiaries, and internal transfers.
• LoanVantage API: New feature overview that covers the API functionality available in LoanVantage today.
• Jack Henry Platform
• Jack Henry Platform: New landing page for current and future components of Jack Henry Platform.
• Jack Henry Wires: New documentation on Jack Henry Wires functionality.
• Jack Henry Identity: Reorganized content that distinguishes between cloud-hosted and Active Directory integrations.
• Unified Identity Service: New FAQ section at the bottom to address why security settings may differ in the Identity app vs. Banno People.

Important reminder: Visit Help Center for how-to guides on all your Jack Henry products!

Don’t miss these upcoming events:

• Product Security Meetup: Wed., Nov. 5, 2025 at 3:00 p.m. CT
  Note: This event was formerly named the Digital Security Meetup.
• Developer Office Hours: Wed., Nov. 12, 2025 at 11:00 a.m. CT
• Digital Banking Meetup: Fri., Nov. 14, 2025 at 11:00 a.m. CT

Here’s the breakdown:

• Learn about high risk action blocking in general here.
• Prep your teams to verify and unblock devices with this.
• Educate yourself on anchor devices (and restrictions) yonder.
• New: Deeply understand the anchor device verification experience with this overview accessible via For Clients.

If you haven’t taken advantage of the high risk action blocking features yet, it’s time to reassess. Here are a few reasons:

• Over 200 institutions leverage the Waitlist setting, another 100-plus Block all new devices, and a growing list of over 50 institutions have taken the plunge to Anchor device verification.
• We continue to hear amazing success stories of these settings reducing account takeover fraud dramatically!
• While these features introduce friction, it’s important to recognize that it’s a healthy friction, and several institutions have said that most of their blocked users are grateful for the added security.

Ready for a deeper, purposeful connection with your accountholders? The Jack Henry Engagement Platform will soon light the way. This consolidated toolkit is designed to personalize communication, transforming it into relevant engagement.

Here are a few ways this strategic solution will help you build loyalty and drive growth:

• Promoted Messages & Interstitials: Deliver high-value messages instantly as prominent banner ads on the Dashboard.
• Configurable Ad Placement: Gain flexibility by placing ads in specific spots across the accountholder dashboard.
• Self-Service Forms: Accountholders can find, fill out, and submit common forms without financial institution staff intervention.

Note: The Configurable Ad Placement feature will be available with Banno Marketing Premium, which is described on page 4 of the Banno Marketing product overview.

As previously communicated, the Banno Admin login URL was migrated to our new Jack Henry Identity Platform login URL on October 27th, 2025. This change impacts the login experience for your administrators, who will now get redirected to the Jack Henry branded login page.

Important: Please do not bookmark the new login.jackhenry.com URL, as you will only access Profile and Security settings for that user. Please be aware that 2FA will be required at initial login. This does not impact the Xperience SSO functionality or the 2FA requirements associated with this permission.

Upcoming Features

Direct Line Wires provides users on Jack Henry Platform with a direct, real-time solution for transmitting wire transfers and receiving acknowledgements of the transmittal. This provides a seamless, less manually intensive capability for ensuring that wire transfers are processed more efficiently and expeditiously.

iWires gives users on Jack Henry Wires the ability to send wire transfers to international financial institutions. This feature will be available by contract as a powerful add-on for Jack Henry Wires.

Enhanced Approvals allows for increased flexibility in configuring the number of approvals required for a wire transfer, based on the transfer amount. Watch for this enhancement to be available with Jack Henry Wires soon!

Please be advised that both Google and Apple are updating their minimum supported mobile device Operating System (OS) levels. We will account for these changes in Banno Mobile version 3.29, which is currently slated for release the second week of November. Once released, our Android app will be supported on devices with Android OS 10 or later, and our iOS app will be supported on devices with iOS 18.4 or later.

If you missed the October office hours for Jack Henry™ Rapid Transfers, it’s not too late to sign up for our new November and December sessions. In these sessions, we’ll be covering both Jack Henry Rapid Transfers and Tap2Local™ with Jack Henry and Moov subject matter experts. We’ll even have risk and compliance team members there to answer all your questions.

Here is the full 2025 schedule for the recurring office hours:

• Register for any or all November sessions:
• November 3, 2025 12 – 1 p.m. CT
• November 10, 2025 12 – 1 p.m. CT
• November 17, 2025 12 – 1 p.m. CT
• No session for the holiday week: Happy Thanksgiving!
• Register for any or all December sessions:
• December 1, 2025 12 – 1 p.m. CT
• December 8, 2025 12 – 1 p.m. CT
• December 15, 2025 12 – 1 p.m. CT

We hope to see you there!

We’re excited to share that we are on track to deploy our integrated Same Day ACH feature for Banno Business during the second week of November. This means your bank will no longer need to use a separate SSO into NetTeller for Same Day ACH origination!

Once the necessary configuration controls land in Banno People, you can self-enable the feature immediately by following these quick steps:

At long last, we are close to releasing the introduction of Recovery Email, Recovery Phone, and ID Name settings within Mobile and Online screens, separate from core or product-specific details. This allows for distinct contact information for account recovery/security versus alerts and notifications to better support our credit unions using our solution for joint users.

This will not impact Banno Retail consumers upon initial release; however, the changes will be coming for those users in short order. Please be on the lookout for more details coming soon!

You shouldn’t have to piece together solutions with duct tape and a prayer. That’s why we’ve bundled the most powerful tools in our service & support arsenal into one unified offering – with each piece also available as an individual add-on, giving your financial institution the flexibility you want.

The new Support Suite for Jack Henry Conversations isn’t just a collection of features; it’s a seamless, core-connected system that lets your team deliver personal, high-touch service while drastically cutting down on resolution times and operational friction. It’s everything you need to know, see, and connect with your accountholders, no matter the issue or the language.

As you’ll see in the sub-sections below, the Support Suite includes a comprehensive set of capabilities that transforms service from a necessary expense into a core value proposition.

Key information is clearly presented to support informed decision-making, including:

• Original Loan Date & Balance
• Maturity Date
• Interest Rate
• Current Payoff Amount (with the date it’s valid through)
• Interest Paid Year-to-Date

Additionally, users can view billing breakdowns such as:

• Principal
• Interest
• Escrow
• Late or Other Charges

The days of cross-referencing the Check Exception Report in Treasury Back Office will soon be a thing of the past! We’ll be transmitting return reason codes to SilverLake, enabling you to handle exceptions more accurately and efficiently.

This process reduces manual effort and streamlines the reprocessing of checks – distinguishing between those eligible for redeposit and those that are not. Additionally, these codes are vital for reporting and analytics, helping banks identify exception trends and enhance fraud detection strategies.

We’ll send an SLA when this enhancement is available.

We know that diving into the documentation is essential for mastering the OpenID Connect (OIDC) authentication flow. We also understand a key advantage of OIDC is the simplified configuration for developers when an Identity Provider supports OIDC Discovery.

You can apply this OIDC Discovery capability directly to your project. Head over to the developer docs to see the magic in action and make your integration even smoother.

As our customers who opted for the October rollout wave have seen, the Transaction Enrichment feature is a powerful addition for accountholders. Once enabled, here’s what to expect:

• Clearer Transactions: Confusing transaction memos are replaced with clear merchant names when the merchant can be identified.
• Logos and Icons: Merchant logos are displayed in the transaction history. If a logo is unavailable, a category-specific icon is displayed instead.
• Enrichment Edits: Accountholders can edit both the memo and the category at the transaction level, on the transaction detail screen. The edits apply on a per-transaction basis and aren’t reflected on subsequent transactions.

A useful enhancement is coming soon to all banks on SilverLake and CIF 20/20 cores. A small but mighty addition, Transfer alerts will help both retail and business users keep an eye on their money movement. Your accountholders will soon have the option to get notified about a few key activities, like failed or expiring scheduled transfers.

Once this enhancement is ready, we will enable it at the global level. No additional contract or support ticket is required.

All members can now choose to either edit the original template should they need to – or – create a new wire from the original template, make any necessary changes, and send it off, all without impacting the template.

This enhancement is for our Banno Business credit unions on Symitar (without NetTeller), and no support ticket is necessary – this is already live and working.

We’ve heard your feedback regarding the new Account Details Configuration feature in Banno People and are excited to announce an upcoming enhancement designed to bring more clarity to the process for both banks and credit unions. We understand there was confusion about when your configured changes would appear in Banno.

In an upcoming release, Banno People will be updated to provide clear, real-time status information. If the feature has not yet been enabled for your institution, the screen will now instruct you to contact Jack Henry support to finalize activation after you save your settings. For institutions where the feature is already active, you will receive a confirmation message letting you know your changes have been applied and will be visible to your users. This update will eliminate any guesswork, ensuring you always know the next step to take.

With anchor device verification, you can block high-risk actions on all new devices yet allow accountholders to unblock their own devices – reducing the need to contact your institution. Additionally, the very first device each net-new accountholder uses to sign in will be designated as their anchor device, allowing them to make necessary profile changes and fund their new account smoothly.

This setting was made available to all institutions earlier this month. Once you get familiar with the functionality and learn more about managing anchor devices, give it a go whenever you’re ready! No contract or support case is needed; your employees with the Manage security settings permission are empowered to enable it from Banno People > Security > High risk action blocking at any time.

Note: Even with anchor devices in the mix, it remains imperative to prepare your support teams to verify users and unblock devices manually as a fallback.

Here’s what you can expect to see as we iteratively embrace the new standards over the next few mobile releases:

• Faster, simpler customization – i.e., we can release design enhancements more quickly!
• A fresh, native design on both platforms
• Quicker rollout means new features and OS compliance updates reach your users faster, with less rework and risk
• Stronger performance and accessibility

The result: A modern, reliable app that keeps your brand current and your end users engaged.

Stay tuned for more details in next month’s Statement, as we’ll be taking a deeper dive to ensure that you’re ready for the new iOS and Android design standards.

As announced in the SLA sent on September 8, with the upcoming deployment of Banno Mobile version 3.28, we’re taking an important step to ensure a secure and seamless experience for your end users.

Mobile version 3.28 is slated for release in mid October, and the minimum supported version for the Banno App will become 3.25 soon after – we’re targeting the end of October. At that point, end users on versions older than 3.25 will be required to update their application to continue accessing the app. Alternatively, they can use their mobile browser to access Banno Online until your financial institution upgrades to the latest version of our mobile app.

This change ensures that all users benefit from crucial security updates – such as the new Federal Reserve ISO 20022 compliance requirements – and ongoing enhancements, which provide users with a more seamless and modern experience.

Good news for Banno Business customers! We’ve made it easier for your business owners and administrators to manage their users on the go, directly from their mobile device. They can now hold, unhold, unlock, or delete users, as well as send a password reset link – all without needing to log in from a desktop. This update gives business admins more control and convenience, so they can handle user maintenance no matter where they are.

This feature is available to all Banno Business banks and credit unions. No additional contract or support ticket is required.

This means your administrators can complete the entire setup process for new business users within People, from creating the user to granting access to the appropriate accounts and permissions. For details, check out the documentation on Help Center:

• Creating an organization user (People)
• Editing an organization user’s permissions (People)
• Inviting a user to an organization (People)

Please note: The links above will become outdated the next time the guides are edited. At that point, you can use this link to open Help Center, filtered to Banno guides and search the article titles above to find the current versions.

You can also find more documentation about managing business users on the Knowledge Base, in our User Management article.

This feature is available now to Banno Business banks on SilverLake and CIF 20/20 (and was already available previously to Banno Business credit unions). No additional contract or support ticket is needed.

Here are some of the recent updates you’ll find on our Knowledge Base:

• Tap2Local: Review detailed information on Tap2Local, our new cloud-native, mobile-first payments solution!
• Jack Henry Rapid Transfers FAQ: Find newly added answers, including info on end user fees.
• Jack Henry Data Hub: See new info, like details on data access.
• Banno Business FAQ: Read all our latest answers to Banno Business questions, including clarification regarding forced alerts.
• Deep Link Routes: Learn about deep links in this net-new doc.
• Two Factor Authentication FAQ: Find new answers to questions about 2FA.
• External Applications: View new info, including the purpose of the Account Relationship field.

Important reminder: Visit Help Center for how-to guides on all your Jack Henry products!

We are excited to announce that EDI (Electronic Data Interchange) transaction details are now available within Banno. For Banno Business banks (SilverLake and CIF 20/20 cores) that are currently contracted to use EDI details in NetTeller, this new feature extends that same functionality to your Banno Business users, creating a more consistent and feature-rich digital experience.

This enhancement allows your end users to search for transactions containing EDI information and download the associated data file directly from the transaction details screen. To ensure a valuable experience from day one, we began collecting EDI data within Banno on September 5, 2025. When the feature is enabled, applicable transactions going back to that date will have EDI data available.

To activate EDI Transaction Details for your institution, please open a ticket for Banno Business support.

Don’t miss these upcoming events:

• Digital Banking Meetup: Friday, Oct. 10, 2025 at 11:00 a.m. CT
• Developer Office Hours: Tuesday, Oct. 14, 2025 at 11:00 a.m. CT
  Note: This event was formerly named the Digital Toolkit Meetup.
• Product Security Meetup: Wed, Nov. 5, 2025 at 3:00 p.m. CT
  Note: This event was formerly named the Digital Security Meetup.

We’re excited to announce that passkey support will be included in the next Banno Mobile release! Our Android and iOS teams are actively working to implement login with an existing passkey as part of Banno Mobile 3.28, making end-user access to banking services even more secure and convenient.

The updates will streamline the passkey enrollment process and strengthen the security protocols for your login. While these changes are behind the scenes, they lay the groundwork for a more robust and user-friendly authentication experience in the near future.

Note that we are currently targeting a mid-October release for Banno Mobile 3.28.