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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Jack Henry Identity Now Live for Banno Admin
As previously communicated, the Banno Admin login URL was migrated to our new Jack Henry Identity Platform login URL on October 27th, 2025. This change impacts the login experience for your administrators, who will now get redirected to the Jack Henry branded login page.
Important: Please do not bookmark the new login.jackhenry.com URL, as you will only access Profile and Security settings for that user. Please be aware that 2FA will be required at initial login. This does not impact the Xperience SSO functionality or the 2FA requirements associated with this permission.
Additional Jack Henry Identity Considerations
With the release of Jack Henry Identity, Banno Admin users will now have a new user experience for editing Profile and Security information in the back office application. When a user navigates to their employee profile and attempts to edit Profile or Security settings in Banno, they will now click identity settings and get redirected to Jack Henry Identity screens for changing things like name, phone number, and 2FA settings. This will open a new browser window for edits, so once saved, the user can close that new browser.
Additionally, with the rollout of the new Identity provider, administrators of your financial institution will now have access to enroll in additional 2FA methods in addition to Authy. The new available methods include Voice/SMS One-time-Passcodes (OTP), Authenticator Apps, Security Keys and Passkeys!
Reminder: Now that Jack Henry Identity is live with these new 2FA methods (and the third-party retirement of Authy looming), we will be removing support for Authy in the coming weeks. Please encourage your team to begin enrolling in other 2FA methods right away!