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see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Support Updates: Saved Replies
Some incremental updates to the Saved Replies experience in Banno Support are now live for your support agents.
These updates focus on visual and layout refinements that make saved responses easier to find, review, and use during conversations. Support agents may notice updated styling in Saved Replies settings, a refreshed Saved Replies menu within conversations, and small layout adjustments such as improved conversation header alignment.
Additional enhancements to Agent Saved Replies, including the ability for agents to manage their own saved responses and copy conversation transcripts, are planned for a future release.