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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Exception Manager for Rapid Transfers Widely Available August 11
Following the launch of Exception Manager for SilverLake banks, we are excited to expand availability to all other Jack Henry foundational cores (Symitar, Core Director, and CIF 2020) on Tuesday, August 11!
As a quick recap, Exception Manager helps streamline the process of handling Rapid Transfer exceptions – which we should note are rather rare – by giving your team clear decisioning options right within Banno Admin.
Authorized admins can manually post the exception or retry it with ease. Furthermore, Exception Manager uses detailed transaction types to clearly explain which part of the transfer failed, empowering your staff to resolve issues efficiently without additional, unnecessary postings to your General Ledgers.
Here’s a bit more detail on what to expect:
- Setup: To access the tool, administrators must enable the Platform icon (so it displays in the main navigation) and create a JH permissions set and JH Platform group for Exception Manager. For complete instructions, please reference this guide on the Knowledge Base.
- Training: After logging in via the For Clients Portal, you can access the Overview of Exception Item Manager for Rapid Transfers eLearning module on Jack Henry University.