Statements
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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Jack Henry Identity: It's All Happening
Remember when we said that Jack Henry Identity would pave the way for many more Identity and security improvements? We’re already putting our feet to that pavement! This month’s update includes a heads-up plus two write-ups on changes that are still to come.
Heads Up: New Jack Henry Identity Email Messages
Your financial institution employees should now be receiving new emails for actions such as Inviting New Users, Inviting Existing Users, and Password Reset Instructions, all of which are related to Identity Providers (IdP) such as Active Directory or our proprietary cloud-hosted version.
These new emails come from DoNotReply@jackhenry.com rather than noreply@banno.com. The reason for this change is that Jack Henry Identity is a shared platform service that will be utilized by other Jack Henry products outside of Banno, making these more generic for the integrated products.
January 2026: Removing Authy as a 2FA Method for Banno Admin
As you know from previous communications (including the reminder last month), we will remove Authy as a supported 2FA method for accessing Banno Admin soon. We’re targeting mid-January 2026.
Please direct your employees to select one of these supported 2FA methods right away:
- Voice/Text
- Authenticator app
- Security keys
- Passkeys
Note: No support ticket is required for this change, which we will implement automatically for all financial institutions.
Coming Soon: Federated Support for Your Authoritative IdP
Since shifting to Jack Henry Identity, we’ve received questions about any additional IdP integration options for Banno Admin. Currently, we support Microsoft Entra-backed credentials through LDAPS (Lightweight Directory Access Protocol Secure). However, our upcoming efforts will focus on delivering additional integration paths for Entra, including federation utilizing OpenID Connect.
We also continue to investigate integration with other identity providers to accommodate your financial institution’s identity solution needs. No additional contract requirements are anticipated, and we will, of course, provide more details in future editions of the Monthly Statement as we learn more.