Features
Explore the features that make our digital banking platform stand out.
Communicate with your accountholders safely and securely, keeping them informed about what's happening and assisting them in their moment of need.
Accelerate issue resolution by initiating video calls directly within Conversations, where agents can utilize secure screen sharing and real-time cursor placement to provide high-touch, human support.
Provide agents with an instant conversation summary for critical context, drastically cutting down resolution times.
Assign a specific conversation to someone within your support staff.
Attach and send a fully authenticated form (i.e. change of address) from your support staff to your users through Conversations.
Allow users and support staff to attach accounts, transactions, files, or photos to provide more context to support sessions.
Create and attach tags to cases for improved case management and reporting.
Understand and automatically update a conversation’s status based on what action is needed by whom.
Leverage direct links in messages to navigate accountholders to specific in-app features or external applications.
Gain context about your user's support history by viewing previous conversations and managing duplicate messages.
Receive email notification for new and unread support conversations.
Boost engagement and reduce drop-offs by connecting with visitors before they log in, using Conversations built natively into your public site.
Quickly update your hours of operation, including holidays hours, to let your users know the best times to contact you.
Send messages to all of your users, keeping them up to date with your institution’s news, and gain greater control with the ability to schedule, expire, and send your messages as an in-app push notifications.
Instantly translate conversations in real-time across 50+ languages, providing agents the confidence to serve every accountholder with full accessibility.
Utilize a custom saved reply or template to answer your most common questions.
Create timely messaging for all users with the ability to schedule, expire, and send as an in-app push notification.
Allow users to have a secure conversation with your institution, exchanging messages and documents.
Target a specific group of users with customized marketing and notices, allowing for more tailored messaging and delivering a more efficient, personalized experience.
Accountholders can find, fill out, and submit common forms without the need for financial institution staff intervention.
Notify accountholders when they’re navigating to an external application.
Quickly start a conversation from a user’s profile.
Unify five Banno-native features to better deliver speed and human connection, transforming service into a compliant growth engine that accelerates scaling.
Alert users when your institution is experiencing maintenance or other disruptions to their mobile and online banking services.
User photos provide an opportunity for a more personal support conversation.
Set an after hours message to appear when you are unavailable. This helps your users know when they can expect a response and you can provide other opportunities for self-service/help.
Save your users a trip to your branch. Now your support staff can attach and send a fully authenticated form (i.e. change of address) with just a couple of clicks – and it’s just as easy for the customer to fill out and send right back!
Users and support team members can attach accounts, transactions, files or photos to provide more context to support sessions.
Business users can attach ACH batches to Conversations, making it easier to provide context for resolving issues and collaborating securely.
Receive email notification for new and unread support conversations.
Users can chat securely with your bank’s support team to get the answers they need, designed to feel like the messaging app they use every day.
Users can see when your institution is available to help.
Feature functionality may vary based on your financial institution's core platform.
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